F4200 all-in-One scanner all of a sudden does not work

I was very happy with my HP Deskjet F4200 all-in-One printer/scanner.

Suddenly today the scanner refuses to contribute.

I get a report:

ERROR

Cannot perform the analysis because another program has control of the HP imaging device.  Try the following steps.  After each step, try to scan the image.
-Restart the program.
-Close all programs that might be using the device.
-Restart the computer.

I don't have any other program open.  I closed the printer/scanner program, shut down the computer - but remains problaem.       What should I do now?

Uninstall and reinstall?  Or something else?

Please someone advise

Ruth

Hi @Rufels

I'd love to help you boost your F4200 analysis. The following document addresses the issue you described; "Another program has control of the scanner" Message appears on the computer when scanning.

I hope this helps.

Tags: HP Printers

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