F6, F7, F8 buttons

I have a HP Envy Ultrabook 4-1130us and F6, F7 and F8 keys don't work any more than the controls for the music. All my other F1 - F12 keys work except these three. It's already happened and I thought that it was because iTunes not updated. I updated iTunes and the buttons still don't work. I ran a diagnostic test on my keyboard and the test says that nothing is wrong, which is partially true, because every other button except F6, F7 and F8 are working.

Any ideas on how to solve this problem?

Hi @tvp89 ,

Welcome to the HP Forums!

I would like to take a moment and thank you for using the forum, it's a great place to find answers. You have the best experience in the HP forum, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I understand that your F6, F7 and F8 buttons do not work as controls in order for your music.

Here is a link to Portable keyboard troubleshooting (Windows 8) to help you through this difficulty.

Have you tried using automated troubleshooting (Windows 8)?

Did you run The HP Support Assistant to help with the updates from HP and solve problems.

If a bios update is required, you can consider contacting HP support for assistance, it doesn't have the potential to cause damage.

Updated the BIOS

Please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number Plan of the Technical Support site .

If that has not solved the problem, there are a few things more that you can try.

If they worked correctly before you can perform a restore to a time when they were.  Using Microsoft System Restore (Windows 8)

You can try to install the original driver. Using the Recovery Manager to restore the software and drivers (Windows 8)

You do a Refresh Your PC to solve problems (Windows 8)

You can also do a recovery to factory. Performing a recovery of HP (Windows 8) system

You will receive an opportunity to back up your files during the recovery process.

Restore files that have been supported to the top using HP Recovery Manager (Windows 8)

Alternatively, you can contact HP support for assistance. They can connect remotely on your system in order to locate and solve the problems.

I hope that my suggestions have helped.

Tags: Notebooks

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