Failed to get previous name of owners of my Zire 31

After doing a hard reset, I was able to get a piece of software on your handheld.  His name kept coming up on your handheld so I went into palm desktop and removed all users.  My name remains.  I then did a sync and low and here's his name still appears on the handheld.  I then pressed the power button on your handheld while pressing the reset button, and now the darn thing will not cut?  I'm not computer illiterate, but it baffled me.

With your help, this beginner have solved it. Thanks a bunch for your tech savvy.

Dano.

Message relates to: Zire 31

Tags: HP Tablets

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