Failed to install Photoshop
I am trying to download Photoshop on a Windows 7 computer.
Whenever I click to download the app on creative cloud, it says pending, then "Installation failed".
Click on it and it said:
"Installation failed."
Download error. Press Retry to try again, or contact Customer Support. (55)"
I retried several times, restarted the computer, turned on and outside, empty the temporary files.
Does not. Help, please.
Hi Mt47775926,
The Suites and programs links than Kglad shared contains all versions of Photoshop produced:
Please refer to the procedure as below:
- Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
- Disable the firewall on your machine. Windows Firewall enable or disable - Windows help
- Turn off the firewall of the security program installed on the computer Internet. (Norton 360 - disable the following in it: Surf safely, firewall, browser protection, download intelligence)
These changes are temporary you can restore these changes back to normal once your creative cloud application is in place and functioning *.
(1) uninstall Creative Cloud Desktop Manager:
Using creative cloud | Uninstall the creative cloud desktop application
(2) delete following folders: ( If you do not see any folder skip this step )
C:\Program Files (x 86) \Common Files\Adobe\OOBE
C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager
C:\Program Files (x 86) \Adobe\creative cloud files
C:\Users\
\Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD 3 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application. Download Adobe Creative cloud apps | Free trial of Adobe CC Let us know if that helps.
Tags: Adobe
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Failed to install Photoshop CC 2015
Hi, I managed to install the first instance of Adobe Illustrator, but I don't know why Photoshop trial cannot be installed.
I have followed the intruction for "Exit Code 7', but nothing does. (https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html)
( https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html )
I also ran everything under "Run as Administrator".
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Error occurred:
First test:
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Please see specific errors below for troubleshooting. For example, ERROR: DF024...
-------------------------------------- Summary --------------------------------------
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-------------------------------------------------------------------------------------
Second test:
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Please see specific errors below for troubleshooting. For example, ERROR: DF024...
-------------------------------------- Summary --------------------------------------
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ERROR: DF024: cannot move the file in "C:\Program Files (x 86) \Common {793C2BF7-A4FE-4608-91C9-9282C5801C21} \_1809_93ee9ae6c6d 823afb04cbe08ef1a1392 ' to 'C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\DynamicLinkMediaServer\AudioRenderer.dll' error 32 the process cannot access the file because it is being used by another process... Try setting the correct permissions for the specified file/folder or parent, so that the admin has the right to modify. (Seq 818)
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How to solve this?
Hi Stephton06,
Please end task associated Adobe all the processes that are creative Cloud, CoreSync, CCLibrary, CCXProcess, Adobe CEF Helper, Office of Adobe, Adobe IPC broker, Adobe Crash demon from the Task Manager. Then follow the steps below to assign permissions to the C:\Program Files (x 86) \Common Files\Adobe\ and C:\Program Files\Adobe
- Right-click on the Adobe folders, and then select Properties.
- Select the Security tab of the Properties dialog box.
- Click Edition, and a Security tab opens in a new window
- Click Add
- Type everyone and then click on check names
- Click OK
- Now select users "Group or user names" box one by one and check the full control box.
- Click on apply and Ok.
You can also check the files and folder permissions
"If the steps above do not work, then please rename C:\Program Files (x 86) \Common Files\Adobe\Installers\adobeTemp\ {793C2BF7-A4FE-4608-91C9-9282C5801C21} \_12_627d4d9042b0b d924bfc683253a77397 ' {793C2BF7-A4FE-4608-91C9-9282C5801C21} \_12_627d4d9042b0b d924bfc683253a77397.old and try again to install Photoshop.
Please let us know if you still face problems.
Kind regards
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-------------------------------------- Summary --------------------------------------
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Hello
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3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.
4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.
5 restart the installation.
If everything is applicable above fails, check your Setup logs:
http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html
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