Failed to install Photoshop

I am trying to download Photoshop on a Windows 7 computer.

Whenever I click to download the app on creative cloud, it says pending, then "Installation failed".

Click on it and it said:

"Installation failed."

Download error. Press Retry to try again, or contact Customer Support. (55)"

I retried several times, restarted the computer, turned on and outside, empty the temporary files.

Does not. Help, please.

Hi Mt47775926,

The Suites and programs links than Kglad shared contains all versions of Photoshop produced:

Please refer to the procedure as below:

  • Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
  • Disable the firewall on your machine. Windows Firewall enable or disable - Windows help
  • Turn off the firewall of the security program installed on the computer Internet. (Norton 360 - disable the following in it: Surf safely, firewall, browser protection, download intelligence)

These changes are temporary you can restore these changes back to normal once your creative cloud application is in place and functioning *.

(1) uninstall Creative Cloud Desktop Manager:

Using creative cloud | Uninstall the creative cloud desktop application

(2) delete following folders: ( If you do not see any folder skip this step )

C:\Program Files (x 86) \Common Files\Adobe\OOBE

C:\Program Files (x 86) \Common Files\Adobe\Adobe Application Manager

C:\Program Files (x 86) \Adobe\creative cloud files

C:\Users\\AppData\Local\Adobe\ MAA UPDATER and two OOBE (App data & Program Data is folder hidden please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

\Adobe\ DONNÉES C:\Program rename SL-STORE like SL-STORE_OLD

3 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.

Download Adobe Creative cloud apps | Free trial of Adobe CC

Let us know if that helps.

Tags: Adobe

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