Failed to register the serial number for my Adobe Photoshop CS6 ID
I have a copy of Photoshop CS6 extended, that I installed it on a desktop and a laptop about 3 years ago. I am trying to replace the old laptop with a new one. I deactivated and removed the old laptop of Photoshop and installed successfully on the new. It is approved and works now.
However, I seem to not be able to save to my Adobe ID this copy of Photoshop was purchased boxed with distribution medium of DVD, without going through the download of Adobe, shaped so I have no purchase or download history associated with my identification code Adobe section "Registered products" web site says "you have not saved products. But when I try to use 'Save an older product', it rejects my serial number as invalid (with or without a hyphen). I get the message "Please enter a valid serial number.
Now, I just use this serial number to install Photoshop on the new machine. It must be valid; the installer must have checked before proceeding with the installation. The installer asked me to connect to my Adobe ID, and her newly installed Photoshop has already activated the first time I ran it, then Setup must have also selected using my identification code Activation Adobe should not have the effect side to record the serial number of my Adobe ID? Besides, shouldn't it have saved buying 3 years ago when I first installed it on both original machines?
In any case, it seems that I can't register this serial number manually, nor is it automatically register during installation and authorization. So how * can * register the SN for my Adobe ID?
-Dave
Update: problem solved.
Sheena from Adobe raised the issue in question. The Adobe ID of a member of the purchasing management of my business, which of course also managed buying and registered this copy had already been registered. So I do not need to save it and cannot in any way.
A suggestion to Adobe web site developers: If someone tries to enter a serial number that is already registered to someone else, the error message should say something like "this serial number is already registered. What he says now is "Please enter a valid serial number" without explaining why the existing number is not valid, and it is easy to interpret this message saying that the serial number is not a good Photoshop serial number at all. That's why I thought it was a problem to end Adobe rather than looking for someone within the organization who had already registered.
(Yes, it would have also been nice if company internal communication told me who managed the purchase, and that they had already recorded this serial number. But everyone is busy, and I do not have this information, then all I had to work with, it was the (confusing) error message).
-Dave
Tags: Adobe Licensing
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