Failure to KB957247 updates of Windows and Office 2007 SP2
Hello
I tried several times to download both the 2007 Office Suite Service Pack 2 (SP2) and PowerPoint 2007 Help (KB957247) updates, but they do not continually. (Using Vista Home Premium and have downloaded for this SP1).
I tried to use the two update Windows and also on the Microsoft site. I followed some of the instructions in the help section and checked the services and the office source engine etc engine, but it has no effect.
All other updates have downloaded without any problem, could someone please give me some advice?
Thanks in advance,
Regs, Maria
Hello community group;
Thank you for your answers and post them on the community forum.
Here's what I suggest:
Step - 1
********
Let's view the update history
- Click on start ORB / line type Windows Update search / click on Windows Update / Select View Update History
Note all the updates it shows as failed and keep it for reference us might need you to be listed here.
Step - 2
********
Start the system in safe mode with network.
Step - 3
********
Action: Stop the updates Windows, encryption and the Bits Service.
-To do this, click on start ORB / research line type Services - click Services - search for the above services and stop them.
Step - 4
********
Action: Rename the catroot2 and softwaredistrubution folder.
Click on start ORB / online search, type C:\WINDOWS\SOFTWAREDISTRIBUTION.
Should be C:\Windows\softwaredistribution - click with the right button on the folder and name it softwaredistributionold
Click on start ORB / online search, type CATROOT2
Should be C:\Windows\System32\Catroot2 - click with the right button on the file and rename it catroot2old
Step - 5
********
Action: Restart the system.
Step - 6
********
Action: Check the updates of Windows.
********
Step - 8
********
Action: Tried to install the update.
Record everything: "error codes you receive - if none can continue with the updates in the affirmative.
Those write down so that we can revisit it later.
Go and perform a MODE MINIMAL start-up Perform first step.
Step - 9
********
Action: Start the Windows Installer service.
Click on start ORB / line search type Services - click on Services, locate the Service Windows install and start it.
Step - 10
********
Action: Uninstall the existing version of msxml program and features.
Click on start ORB / Control Panel / programs and features / uninstall programs - look for all instances of MSXML and uninstall.
Step - 11
********
Action: Start in safe mode with networking
Step - 12
Start the Windows Installer Service - click on start ORB / online search, type Services / find the Windows Installer service and start it.
Step - 13
********
Action: Check the updates of Windows.
If updates do not install using this method start again under stage 1 boot, restart the Windows service install and check updates.
After all troubleshooting is complete, install the updates or not to boot your system to the configuration found in step 7 of the procedure to clean boot, your system will be in normal condition.
Please keep us informed for the purpose this.
Thank you
Debbie
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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