File Archive - part of Photoshop Elements v13 is missing

I have ps 10 elements.  Try t upgrade to 13 and retrieves items 13 Prime Minister.  Downloaded the two files for each application.  The Prime Minister downloaded and installed without problems.

After downloading the two files for ps s element (40 minutes), when I tried to run, gotten suite msg

"Part of photoshop elements v13 id missing. you need the whole in the same folder to extract the Adobe Photoshop Elements v13.

Any ideas what problem is.  as mentioned the downloaded files from the Web site.

you have an incomplete 7z file.

to confirm, check its file on your hard disk size and compare with the expected file size.  then redownload:

Available downloadable Setup files:

Download and installation help links Adobe

Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

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