Fingerprints only to unlock the phone

Greetings and blessings. My Sony Xperia Z5 (regular version, not Compact or Premium) works perfectly, as expected in almost all directions. I have a couple of fingerprints recorded, which I use to unlock my phone. However, for some reason any, whenever the device is locked (i.e. smart lock detects the phone has been set) when I try to use my fingerprint to unlock the phone, it is read correctly, but it brings immediately to the top of the code PIN/pattern/password entry screen. This happens every time if the phone is locked. I want to emphasize that the fingerprints are not read correctly, because the phone vibrates again agrafter an incorrect audit.  I tried to restart the phone and changing the ways of unblocking without result.  If it is relevant, mainly lock the phone using an Assistive Touch application.

I would appreciate your help and thank you for your time.

Hi @MinervApollo,

Should it behave the same way, if you lock your phone by pressing the power button, or if test you it in safe mode?

If the screen is locked or disabled using a third-party application, you can not unlock your device by using the fingerprint sensor. This is caused by the demands of strong authentication of the smart locking feature in Android 6.0 and works as expected.

Tags: Sony Phones

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