Firewall Symantec warns against a Trojan horse for the address of my printer. is this possible?
I have a Photosmart 7510 wifi printer running on a home network. My Symantec Firewall software on my XP based computer regularly warns of blockage of the 5 different Trojans from the IP address of the printer. Is this a false alarm based on the normal communication to the printer that are some of the same characteristics as the Trojans? Is there a reasonable chance the warning would be for real?
Hello
What version of MS are you running? Make sure you use the latest version of the MS 11.0.7202 or MS 12.1 RU1 MP1.
Would it be possible for you to provide us with a screenshot of Trojan horses different from the IP address of the printer?
I would like that allows you to check this Article:
Denial of service detected on network printers
http://www.Symantec.com/docs/TECH139213
If the problem is not resolved by following the steps described in the above article, check it below:
(1) is there an upgrade to the latest drivers available for Photosmart 7510 wifi printer? If so, please install the same and check.
(2) create a case with Symantec via Internet or phone Technical Support-
How to create a new folder in MySupport
http://www.Symantec.com/business/support/index?page=content&ID=TECH58873
Numbers to contact Technical Support: -.
Regional support phone numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+ 61 2 8220 7111 outside Australia)
United Kingdom: + 44 (0) 870 606 6000
Additional phone numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp
Hope that helps!
Tags: HP Printers
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