First CC crashes when I try to export
I have the macbook OS X version 10.8.3 and uses the first Pro CC 7.2.1 version. I made my sequence and I try to export it to put it on youtube. I click on 'Export' and then on 'Media' and then a message pops up saying "Sorry, a serious problem has occurred which requires Adobe Premiere Pro to shut down." and it crashes.
Hi Matty_Atk,
Please post on the Adobe forums,
Please provide the following information:
1. using any 3rd party plugins?
2. what was the problem started first?
and
Please try following steps:
1. open Applications > Adobe Media Encoder CC > right-click on the icon of Adobe Media Encoder CC > Info
Click to select your username and provide permissions to read & write to it.
2 click on Go for file & type ~/Library > preferences > rename the folder Adobe Media Encoder Adobe.old
3 rename file Adobe Media Encoder Adobe.old in Documents > Adobe
4. Please try to create a new admin account and then try to launch Media Encoder into account for the new user.
Please let us know if it works or not!
Kind regards
Sandeep
Tags: Premiere
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