Flash player crashes my computer every time

I encounter this problem yesterday, although I don't know exactly why.  I updated the flash player to version 11.2 on Firefox and tried to watch a video on the site of Reuters.  I heard a few seconds of the video, and then the computer froze.  The screen went black, and I had to reboot the system.

It's the same thing when I tried to watch the video with IE and Chrome.  I tried to watch several other Flash videos on other sites and had the same problem.

I, at that time, uninstalled and reinstalled all the web browsers, tried to reinstall the latest verion of 11.2 Flash and tried to uninstall 11.2 and install older versions (go back as a 10.2).  Nothing seems to solve the problem.  I am, at this time, completely unable to watch any video of Flash at all.  Oddly enough, I can see the embedded Flash animations, such as advertisements and whatnot.  The computer only works if I try to watch a video.

I uninstalled all Adobe Flash at this point and where I can't uninstall it (like Google Chrome) because the crashes and restarts difficult are not something I want to experience, even accidentally disabled.  But what the hell is happening?

The specifications of the system:

Dell Inspiron N7010

Intel core i3 CPU M350 2.27 GHz

4 GB of RAM

Windows 7 64 - bit

Graphics card: ATI Mobility Radeon HD 5470 (updated with the latest drivers).

[SOLUTION]

I have dealt with this problem today - I built a brand new computer with a clean installation of Windows 7 x 64 - and the computer will crash and lock up with a black screen on playback of videos on youtube, etc - what happened in IE9 32-bit and 64-bit, and Chrome, but interesting not happened with Firefox.

Once again, it was with an ATI card and the last pilot video (8,9) and 11.2 Flash.

After spending some time debugging and solutions fo I cam across this thread and noted that the last user has solved its problem by using the latest beta of Flash 11.3.  So I installed on the computer, and low and behold, everything works perfectly, problem solved.  I also remember a similar problem happening around late 2011 with version 10.x and ATI drivers.

It is interesting in all of my research info on this problem, the common denominator was ATI graphics cards - I found anyone having this problem with any other chipset and he seemt o be also exclusively Win 7 x 64.  In addition, the symptom has always been a hard freeze with a black screen - there is never a BSOD or any error message.

As a result, I am now convinced that there is a compatibility issue between the Flash 11.2 drive and ATI Radeon HD graphics driver.

Hope this information is useful for Adobe developers and anyone else reading this thread with the same problem.

Tags: Flash Player

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