Flash player problems with PDF that has a multimedia content (the voice recordings).
Hi - I created a presentation in presenter 9 which contains audio recordings, he published in pdf format and sent it to the offices of my client anywhere in the United States, but also Japan, Belgium, Germany, South America and France. No one had a problem watching a/hearing the presentation except an office located in California. When they try to open it, they get the following message:
"To display the content flash dams in this pdf file, please install the required version of flash player."
Because of the message and the fact that anyone can open the presentation, I think that the problem is related to the version of Flash Player is using the CA office, and that is not a problem of "presenter". The operating system and the software details include:
Windows 7 Pro 64-bit SP1
Internet Explorer 11.0.13, 32-bit
Version Adobe Reader XI 11.0.09
Acrobat 9 Pro Version 9.0.0
ActiveX Adobe Flash Player 15
I'd appreciate any advice you might have. It is difficult for me to solve the problems that I'm not having the problem, my client is.
Thank you-
Susan
To display a rich media in Adobe Reader on Windows, you must install the Flash Player plugin. the ActiveX will not work for this purpose.
Download from http://download.macromedia.com/pub/flashplayer/current/support/install_flash_player.exe
Tags: Flash Player
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