freezing of the iTunes Store

iTunes seems to operate normally for me except when I am in the iTunes Store and the scroll of the selections from the album.  I have more scrolling, becomes slow scrolling until it stops completely and the program crashes. Anyone else having this problem? I have iTunes 12.4.1.6, 10, 1511 version Windows, i7 processor 2.4 GHz, 16.0 GB of RAM.

Thank you

Paul

Hi there skiman1818,

It seems that there is an issue that is causing iTunes stops responding when you use it to navigate through the iTunes Store. The article below provides a lot of information and troubleshooting tips that should help you to solve the problem with iTunes on your PC.

Fix unexpectedly closes or problems of launch in iTunes for Windows - Apple Support

See you soon.

Tags: iTunes

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