Full compatibility with Win 8.1 C309a printer?

I have no problem to install the drivers c309a using a Win 8.1 operating system that has all the undates installed, so I can print, however the software suite to operate other functions will not be installed.  When you use the latest version of the software of HP to win 8.1, it downloads and unzips but nothing after decompresses happen.  The Task Manager shows the configuration of the Installer (32-bit) HP running.  I left the Installer run for over an hour with no progress.  I repeated this process several times without success.

I contacted HP and they told me the c309a printer is not totally compatibility with Win 8.1 in what all functions like the fax and scanning will not work.

Also, I can see the printer installed from its address of sea.

Is this correct?  Dose someone out there know the real story?

Hello

The HP Photosmart C309 is fully supported by Windows 8.1.

Try following the steps below, and then reinstall the HP software and check any changes:

1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Select until I restart the PC and confirm by clicking the button turn off.
2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
7. run the Installer below and check differences:
http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109738-1&cc=us&DLC=en&LC=en&OS=4158&product=3737195&sw_lang=

Please let me know if this is useful,
Shlomi

Tags: HP Printers

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