G6 Notebook PC Pavilion: recovery of files saved

My computer open only in "safe mode" so despite numerous attempts to find the problem, I did a factory restore using HP Manager. My files have been backed up on my external hard drive. I tried to restore the computer by using the Recovery Manager. The files have been saved in ' 184534 Backup_2015-08-20' and when I open it there is a subfolder 'Restore'.» When I click on it it tells me "file restore allows you to restore files that you have previously saved. I clicked on that and waited until he had finished.

I can not find my personal documents on the system. I found the files of program such as office, Canon, Adobe on the 'C' drive, but they won't open.

I'm not computer literate and have tried to use information on the HP support, nothing helps.

I have a Pavilion g6 Notebook PC running Windows 7 64 bit.

Can any help! But for someone with no literacy when it comes to issues.

Hi @Shereejp ,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your HP Pavilion Notebook g6 and problems with files of backup recovery for Windows 7. Here is a link to Microsoft which shows you how to proceed.

I hope this helps you.

Thank you.

Tags: Notebooks

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