G71-340US notebook: no sound after 10 Windows free update of WIN7 on a G71-340US laptop with CODEC IDT.

After the free upgrade to WIN7 for WIN10 my laptop has no noise (with internal or external speakers). I tried to uninstall driver IDT and allowing windows 10 to reinstall the driver through scanning for changes of HW - still no sound. I would appreciate any guidance or fixes to this problem. Thank you.

I'm happy to announce that I now have sound on my laptop G71-340US. After that more detailed error troubleshooting I found that there is an application called IDT Audio PC (aka IDT HD Sound) installed on my laptop by HP (OEM), I think. While I don't know exactly what function of this application is, it seems, it is related to activation of the feature of IDT HD Codec drivers. Somehow, I decided to look in Task Manager - startup and I saw this listed IDT Audio PC. I clicked on disable and then a minute later clicked on activate. After I did that, as simple as it seems, I have now heard both internal and external speakers. This is the first time I heard all the sounds since the upgrade to WIN10. I checked several times by re-booting my laptop and every time I now have sound. I will continue to test it through the week and see if it continues to be OK. In the meantime, I thought I'd share this potential fix (or solution) with all stakeholders. Perhaps others will find this useful and give me your comments. Fingers crossed!

PS. BTW, if anyone out there knows what PC IDT sound is by all means share your knowledge. I'm curious why this app appears more often in the forum messages and how it can relate to the WIN10 upgrade. Sorry, but I do not remember what prompted me to look at the task - starting but Manager I'm glad I did. It's great to hear again!

Tags: Notebooks

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