Got a new Arc Touch mouse, but it keeps freezing, just like the old

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• No error detected Microsoft Arc Touch mouse mice

  Hello, I have trouble getting my new arc touch mouse to be detected.

  I had an another arc touch mouse before, but after a few years, it has stopped working. I like the mouse so I decided to get a second. Unfortunately, when I go into the properties of the mouse, he tells me no. Microsoft mouse detected and I can't update my settings to match the way they were with my old arc touch mouse. The mouse is logged and can be used, but the properties and parameters cannot be changed. I tried deleting and reinstalling without success drivers. I read somewhere else that once you plug the USB receiver into a USB port a different Microsoft mouse cannot later be plugged into this port and be recognized? I don't know if that is right, but I just want to get this mouse works the same way the former did before it stopped working.

  Any ideas?

  Thank you very much for your help.

  Hello

  Please contact Microsoft Community.

  If your computer is having problems with a recently installed device or other hardware, try to use the hardware and peripheral troubleshooting tool to solve the problem. It checks the common issues of interest and ensures that a new device or hardware connected to your computer has been installed correctly.

  Method 1

  Open the hardware and devices Troubleshooter

  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

   

  Method 2: Reinstall the USB controllers.

  This method addresses the steps where the USB driver currently loaded became unstable or corrupted.

  1. click on Start, type device in the area Manager Search , and then click Device Manager.

  2. expand Bus USB controllers. Right click on a device, and then click Uninstall. Repeat for each device.

  3. Once complete, restart your computer. Your USB controllers will automatically install.

  If your problem still exists, go to the method 3

  Method 3: Install the latest Windows updates

  This method will install latest drivers for your USB devices.

  1. click the Start button, type Windows Update in the start search box, and then click Windows Update in the results pane.

  2. click on check for updates. When the scan finished, click optional review updates.

  3. click on the check box next to the update, and then click install updates.

  4. If prompted, read the license agreement, then click I agree.

  5. follow the on-screen instructions to download and install updates.

  6. If prompted, restart your computer.

  Additional information:

  Code 43: Windows has stopped this device because it has reported problems

  http://TechNet.Microsoft.com/en-us/library/cc725873 (v = ws.10) .aspx

  Hope this information is useful.

• Replace the receiver for the Arc Touch Mouse

  I have a Microsoft Arc Touch Mouse, and I lost the wireless transmitter/receiver.  Can someone let me know where I can get a replacement? I don't mind to pay for one, but it makes no sense to buy an another new Arc Touch Mouse.  I stay in Singapore, and nobody gave me a satisfactory answer.  Thank you.

  Hello

  You need to contact the Microsoft Replacement Center to check if you can get a replacement.

  For more information, see the article:

  How to replace hardware or lost, broken, or missing Microsoft software

  Also check out the link:

  http://www.Microsoft.com/hardware/en-us/support/contact-us

• Microsoft Arc Touch Mouse will do nothing

  I went through all of the suggestions posted previously in the past problems with the Microsoft Arc Touch mouse, but nothing works. I went through all the steps in the troubleshooting provided guides, but still nothing. The IntelliPoint software installed, Microsoft keyboard and center mouse installed, the control panel shows me a nice picture of an Arc Touch Mouse as my mouse installed, but still, it won't work. The Green LED shows that it is good with the battery and the blue laser goes hard, but alas, it still does absolutely nothing. Controlled parameters. Tried it on another machine, also does not work.

  Any help, that does not involve pointing me to existing support documentation, would be very much appreciated.

  James

  Hi James,

  As you have tried a few troubleshooting steps and it did not work. At this point of time, get in touch with material to learn more about the same.

  Thank you

  Stephanie Podder

• Compatibility Mac for Mircrosoft Arc Touch Mouse

  I'm a Mac OS user who is interested in Arc Touch Mouse from Microsoft. I would like to know whether the mouse can run on Mac or not. The web site (http://www.microsoft.com/hardware/en-us/p/arc-touch-mouse) said that it was Windows 7; However, in the 'Support' tab, there is a software to download for mac (IntelliPoint 8.2). Anyone confirm this issue?

  If the Arc Touch Mouse can work on Mac, is there any function become limited?

  Thank you in advance.

  Hello

  Yes, it supports Mac OS 10.4. http://www.Microsoft.com/hardware/en-us/p/arc-touch-mouse#support

• I lost my microsoft arc touch mouse dongle. How can I buy a new one and where?

  I've lost my dongle to arc touch mouse from microsoft. where can I buy or get just a dongle to be compatible with my mouse?

  You will probably need to buy a new mouse.  I don't know of any place that sells all the dongles.  Any place that sells computers should be able to sell a replacement mouse.

  Good luck.

• Where can I get a new nano receiver Arc Touch Mouse?

  I have a Microsoft "Arc Touch Mouse" and lost the wireless USB nano-receiver. I can't buy this receiver separately. Can any one help? Where can I buy this USB receiver?

  Try Microsoft parts Team:

  http://support.Microsoft.com/kb/326246

  Tom Ferguson

• Arc touch mouse does not turn off

  Hello

  I bought the Microsoft Arc touch mouse and used it for the past 6 months and recently I started having problems. What is flip the mouse when not in use, it is not turned off and consume the battery. Please help solve the problem or let me know what I should do

  Hi Viard,

  Thanks for posting your query in the Microsoft Community Forums!

  From the description of the problem, it seems that the Arc touch mouse is not turning off when it is not in use.

  I understand this must be frustrating, but don't worry, we're here to help and guide you in the right direction.

  -Don't you make changes on the computer before this problem?

  Try these methods and check:

  Method 1
  You can try the steps from the following link and check if it works:
  Troubleshoot a wireless mouse that does not correctly
  http://support.Microsoft.com/kb/321122

  Method 2:
  You can try the steps from the following link and check if it works:
  Troubleshoot the incidents of the response to the mouse or wireless keyboard
  http://support.Microsoft.com/kb/838398

  Also check out the following link:
  How to replace Microsoft software or hardware, order service packs and replace product manuals
  http://support.Microsoft.com/kb/326246

  It will be useful.
  Let us know if you encounter problems under windows in the future. We will be happy to help you.

• Microsoft Arc Touch Mouse scrolling problem

  I have a Microsoft Arc Touch Mouse.  My problem is that when scrolling in the way of my index finger on the metal band, the page scrolls down, as it should, but then maintains a 'click' - same supplement with my index finger lifted well clear of the Strip.   This makes the reading of documents and emails a total boredom.  You reach the next starting point and the cursed thing jumps on another paragraph or two.  The driver is up-to-date.  The mouse is absolutely clean and the dirt and dust are not issues.  It's time to take this mouse has a few miles of the coast to see if it floats?  If anyone else has experienced this?   It would be great to fix because it's an uncomfortable thing to hold and I really like the way that batteries are registered by "flattening" of the mouse after use in order to turn it off.   Any advice would be welcome.   Frustratedly, David, NZ

  Hi David,

  ·         Did you do changes on the computer before the show?

  Follow the steps in the article.

  The problems with the mouse button or scroll the parameters

  Note: After completing the steps in the clean boot troubleshooting, follow step 7 the link to start the computer to a Normal startupmode.

  For reference: failure response troubleshooting wireless keyboard or mouse

• ARC Touch Mouse Scroll stop working

  Hello

  I use Win 7 (32-bit) with MS software arc Touch mouse and drivers installed. Running on HP Touchsmart TX2 Tablet.

  I am facing a problem with my mouse with regard to scrolling.
  After "turning on" the mouse, there is a green led and everything seems to work. The Green LED then disappears, probably to save battery.
  However, after a short period of time, the scrolling feature will not work. There is no "feedback" scrolling felt either of the scrolling strip. But when I flatten the mouse and turn it back on again, everything works as normal.
  But after a while, the same problem resurfaced. I have to turn the mouse then turn it back on again. Sometimes, the scroll function "switch on" itself back automatically. But most of the time, it stops just to work altogether.

  It's very irritating. It seems that no one else have this problem.

  Help, please!

  Hello

  I wish that you follow all methods/steps in the article to resolve the problem.

  Troubleshoot the incidents of the response to the mouse or wireless keyboard

• Microsoft Arc Touch mouse Bluetooth works is not on my notebook of notes Windows 7 Ultimate edition and windows desktop 8!

  Hello world

  I just bought Microsoft Arc Touch Mouse Bluetooth to use it on my laptop Vaio PC Windows 7 Ultimate. My PC mouse detected and installed in the PC devices and printers folder. But that's all. Regardless of what I do on the mouse not recognized by PC (no cursor movement!). There are a number of support in the manual, but they say different division of Microsoft is nothing to do with the mouse! There is a web page address in the manual to download the drivers, but there are no drivers provided on this page. I tested on my office windows 8.1 also but get the same result!

  I buy an incompatible mouse to my PC? No where on the box of the product or in the manual of any mention of any specific PC it is exclusively designed for!

  Can we thru' shed some light on this? so that I can return it to the store if necessary?

  Thanks in advance.

  Hello

  Thanks for posting your query in Microsoft Community.

  From the description, I understand that the Microsoft Arc Touch Bluetooth mouse does not work on windows and Windows 7 Ultimate notebook office 8.1.

  Let me tell you that Microsoft Arc Touch Bluetooth Mouse is compatible with these operating systems: Windows, Windows 8, Windows RT 8.1 and Windows RT 8.1
  So it does not work with windows 7. As the problem persists even after logging in to windows 8.1, the equipment may be defective. I suggest you contact Microsoft support hardware for more help.

  In the meantime, you can try the following methods and check.

  Method 1: Install the implementation for the Arc Touch Bluetooth mouse.
  Please see the link below:
  http://www.Microsoft.com/hardware/en-us/d/arc-touch-Bluetooth-mouse

  Method 2: Troubleshooting of hardware and devices
  The hardware and devices troubleshooter can detect and correct errors and incorrect settings in devices. You can view these steps to run this utility for troubleshooting:
  (a) press the Windows key + X, select Control Panel
  (b) change the display option in the top right large icons
  (c) click on troubleshooting and click the view all option on the left panel
  (d) run the hardware and devices troubleshooter.

  Method 3:
  You can see the article mentioned below if the problem persists.
  Troubleshooting: mouse
  http://www.Microsoft.com/hardware/en-us/help/support/troubleshooting/mouse/wireless-Bluetooth

  You can read the articles for more information.

  Troubleshoot the incidents of the response to the mouse or wireless keyboard
  http://support.Microsoft.com/kb/838398

  Why Windows is not find my device?
  http://Windows.Microsoft.com/en-us/Windows-8/why-isn ' t-windows-conclusion-device #section_3

  If the problem persists, contact Microsoft Support Hardware.
  http://www.Microsoft.com/hardware/en-us/support
   
   
  For any Windows help in the future, feel free to contact us and we will be happy to help you.

• How to configure a silent arc touch mouse on Mac?

  Is it possible to configure an arc touch mouse to be 'silent' on Mac?

  I see on windows driver there is one such option, but could not find a similar framework on Mac

  Thank you

  PS: Why is there not a category for the hardware or mac?

  Hello

  Please contact the Microsoft Community.

  I would have you see try contacting Microsoft Hardware Support.

  http://www.Microsoft.com/hardware/en-us/support/contact-us

  If this does not help, then I would have to have you posting in the communities of Apple.

  https://discussions.Apple.com/index.jspa

  We know if you need help.

• Product number of Microsoft Arc Touch Mouse

  Hello

  I have a question about the Arc Touch Mouse. I want to buy it, but I noticed that there are several product codes (manufacturer) available in different stores. I noticed RVF-00001, RVF-00050 and RVF-00052. Are there differences or it's just a code indicating a region in which the mouse is?

  Thank you in advance for the answer.

  Because most of the people who answered questions of the 'Microsoft community' is volunteers not related to Microsoft, it is unlikely that you will get an answer to this question here (although it is certainly possible).

  If I were you, I'd start here--> http://www.microsoft.com/hardware/en-us/support/contact-us but I'm afraid that you will have a hard time when it comes to manufacturing information basically.

  You can also try the MSDN forums.  MSDN forum that helps you find the right place to ask your question is here--> http://social.msdn.microsoft.com/Forums/en-US/home?forum=whatforum

• My arc touch mouse does not turn off

  Hi I bought my touch mouse arc less than a year ago.  Things worked well, until today, when my mouse will not turn when I flatten it.  No other problems with it.  Is it a hardware problem or software? The unit was not fallen or exposed to difficult conditions.  I bought the camera from amazon.com in the United States during my visit last year, but I live in the Philippines.  Is the unit under warranty here in our country? Or do I have to go to the United States for repair or replacement if/when necessary? Thank you!

  Hello

  I suggest you to contact center of material for a better support.

  MATERIAL

  http://www.Microsoft.com/hardware/en-in/p/arc-touch-mouse#support

  Contact us

  http://www.Microsoft.com/hardware/en-in/support/contact-us