graphical glitches while scrolling with more of an open pdf

I work for a service company HE managed. One user to one of my clients offices has encountered a strange problem with Adobe Acrobat Reader XI. With a single open pdf works XI player perfectly. With two or more files open at the time the program basically PDF stops, graphically speaking. Scrolling causes the pdf to become blurred to the point of being completely unreadable or navigable. Parts of the pdf scrolls while others will remain in place and essentially becomes spliced with some section files PDF was actually scroll to. So if the customer scrolls a half page the entire document will become chopped just pieces of parts at random the pdf document.

We have tried to reinstall, we tried to update, we have tried to repair the installation, nothing has no effect on the error. All Windows updates and updates to the graphics driver have both been implemented since the problem surfaced and made no difference at all.

The client recently upgraded to Windows 10 about a month or two ago, but the problem does not appear immediately after that it appeared just a few days ago.

Reader XI has been reinstalled after migration to Windows 10 and after that the problem appeared.

Someone knows something like that before? Does anyone know of all possible patches to this type of problem?

Hi George,.

Can you please confirm that you are facing this problem with v11.0.13 as well.

Also please share a sample pdf with me at [email protected] so that we can try to reproduce this behavior in our end.

Please, try the following steps and I would, if it helped:

Go in Edition > Preferences

1. use a custom resolution

2. try to disable smooth images, line art, improve the option lines

Kind regards

Rave

Tags: Acrobat

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