Groupings of posts and message delivery

We have a hunt to the group created on Nortel M1 which will start to ext 12345, Hunt 12346 then 12347. We want that, after all 3 phones have been affected, to have a message recorded on 12346. My PBX guy informed me that, in this case, that the virtual machine is usually recorded on the m - box starting station ID (in this case 12345).

How do get us this message to be recorded on 12346? Could we just add 12345 as an ALT EXT on 12346?

The same CCM that the M1 is? where the call gets the DTMF info tag from the point of entry?

Thank you

Matt

Yes, it's pretty typical for the phone system to use the first forwarding number when you send a call to voicemail. With CCM, the unit actually will receive both the first (12345) and last (12347) redirecting number. However, the unit will use only the first. Even if, in your case, it wouldn't matter anyway since you don't want the latest issue of redirection either. :(

If 12345 is not already be used as a DTMFAccessID in the area of the composition of the unit, then you can add it as another extension to 123456. If this is not possible (for example 12345 is already used in the unit) then you can check with your guy from Nortel on the addition of a number of Ghost in front of your hunting group. So, you will have a unique number to use when calling hits the unit.

Kind regards

Eric

Tags: Cisco Support

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