had a problem with mozilla firefox, uninstalled, tried to re = install and get an error "cannot find personal...". »

I really want to give Fire Fox on my computer. Why can't I re - install.
When reinstalling, it goes through all the windows, asking permission... and after that it says "completed" a window pops up saying cannot find personal identification information and the program does not start.

Hi James,

I've never heard of this problem before, can you post a screenshot to help us identify it? Just follow the instructions in this article How to make a screenshot of my problem?

Also, what OS is the computer that you are trying to install Firefox on running (XP, Vista, 7, 8)?

Tags: Firefox

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