Headset is not working on my laptop

I need to use the headset with Skype for work online. I use a splitter to connect the headphones on my laptop but it seems that the microphone does not work. My trainor told me that whoever works is the built-in microphone in my laptop which allows very audible sound typing. I bought another helmet, but its still does not. Need help. Please, I beg you.

Hi xylene,

Thanks for posting the query on Microsoft Community.

If I understand correctly, the microphone does not work. Don't worry, will help you with the question.

1. What is the brand and model of the computer?

2. don't you make changes before this problem?

Let us try the methods below and check if it helps.

Method 1

Try to run the Audio recording utility.

Open the Audio recording utility:

http://Windows.Microsoft.com/en-us/Windows7/open-the-recording-audio-Troubleshooter

Method 2

Check the settings of a Microphone on the computer.

Connect one microphone, music player or other audio device to your computer:

http://Windows.Microsoft.com/en-us/Windows/connect-audio-device#1TC=Windows-7

I hope this helps to solve the issue. If the problem persists, get back to us. We will be happy to help you.

Tags: Windows

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