Hello, Adobe Support,

Similar Questions

• When we install, we get massage: "we met the following problems. Setup could not initialize. This could be due to a missing file. Please download Adobe Support Advisor th detect the problem. "However, when we click on"Get Adobe Support Advisor.

  When we install, we get massage: "we met the following problems. Setup could not initialize. This could be due to a missing file. Please download Adobe Support Advisor detect the problem. "However, when we click on"Get Adobe Support Advisor. It is not to us to show how to solve the problem.

  Hello

  Please see failed to initialize the installation program

  "Installer initialization failed." I have tried everything what it but no dice.

  setup initialization failed

  I hope this helps!

• HI again, sorry to bother you it is imposible to contact adobe support? because I try to correct the situation, trying to find how to contact with someone in adobe cia. and I think that is imposible. Is ridiculus, I buy almost a week ago membership f

  HI again, sorry to bother you

  It's imposible contact adobe support? because I try to correct the situation, trying to find how to contact with someone in adobe cia. and I think that is imposible.

  Is ridiculus, I buy almost a week ago the plan subscription for all products and is imposible to work... because is always the same message, probe my period is late, you can buy... ??? and when I go to buy, at the end of the message is always the same. you have the subscription, not no need to buy... one circulates is imposible to broke?

  Thanks in advance, because I can't work and you know :-(I need and I don't know what more I can do.

  JOse

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• I can't install my downoad because of this adobe Setup error encountered, Installer failed to initialize, it be due to a missing file. Please download adobe support Advisor to detect the problem. This program is no longer available.

  I can't install my downoad because of this mistake install of adobe met, setup initialization failed, it be due t a fle missing. Please download adobe support Advisor to detect the problem. This program is no longer available.

  Hello

  Please remove Creative Cloud app and Adobe Application manager using the-

  • https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

  Install the cloud creative app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

• I called to cancel my subscription to the month for first adobe adobe support.  The representative told me that my membership was cancelled successfully.  But when I checked my account, it says my subscription needs to be renewed within a few days. Hoes i

  I called to cancel my subscription to the month for first adobe adobe support.  The representative told me that my membership was cancelled successfully.  But when I checked my account, it says my subscription needs to be renewed within a few days. Hoes it mean, the representative has not really cancelled my subscription?

  Hello

  You will need to contact support by calling/chat for this request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• During the installation of photoshop CS6, I got error: setup initialization failed. Please download Adobe Support Advisor to detect the problem,

  but the

  Adobe Support Advisor

  is no longer supported

  Hello

  Please see Installation and launch of the errors in the log. CS5, CS5.5, CS6

  Could also contribute to this link: cannot install Adobe CS6: restart of the machine may be waiting

  Kind regards

  Sheena

• Hello Adobe think I should have ordered the wrong product. I just need to change it for a month.

  Hello Adobe

  My name is Joseph Barrington-Lew and I may have made a mistake.

  I want to change my PDF with the Ref. AD006710166AU but think I should have ordered the wrong product.

  I just need to change it for a month.

  Hi josephb28050365,

  If you don't need it for a month, you can try the free Acrobat DC 30 tickets free trial download Adobe Acrobat | Acrobat Pro DC.

  To cancel or Exchange the product, you must contact our customer support team, contact customer service.

  Kind regards

  Nicos

• I got a new serial number / license of Adobe support. How to apply to a Lightroom 5.5 installed that I currently have?

  I got a new serial number / license of Adobe support. How to apply to a Lightroom 5.5 installed that I currently have? I can't to develop, since the temporary license has expired.

  Hello

  Click on the Help menu (Windows) / Lightroom menu (on Mac) and choose the option Sign in, and then click license this software if prompted and enter your serial key to activate the program.

  If this does not work, please let us know the exact message that you see in the develop Module.

• Adobe Support Advisor

  Hello

  I tried to install Adobe Photoshop elements 11 on my MacBook Air, but it does not start. He tells me to download Adobe Support Advisor plus is not yet available.

  How will I be able to install it yet?

  Thank you

  Check your Setup logs, install troubleshooting using newspapers | Elements

• How can I contact Adobe support? Cancel my subscription.

  Hello

  I have a problem with the default country associated with my Adobe ID I have a subscription in progress, but I'm not able to add a credit card, because my Adobe ID is associated with a country where I've lived (Spain) years ago. The default country is the Spain, so I can't add a Swedish credit card.

  According to Adobe, I need to create a new account and cancel my subscription with the current account. However, the chat does not work, and after much research, I can't find a way to contact Adobe support... So, how to cancel my subscription?

  Here is the link to the instructions from Adobe for such cases:

  http://helpx.Adobe.com/x-productkb/policy-pricing/change-country-associated-with-Adobe-ID. html

  I must say this is by far the worst "customer support" I've met. Never.

  Yours respectfully,

  Tuomas

  Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• The 6 stand-alone installation of lightroom process stops with an error: use adobe support advisor. But adobe support advisor is not supported.

  

  I downloaded the adobe store LR6 upgrade. The installation package started on my mac, but it stops with this error message. I can't download adobe support advisor, because this program is not supported.

  What can I do?

  Hi Bani.

  Thank you for your response.

  I checked the records described, but I have no one. log.gz file.

  Also-see-link and the description was more interesting.

  In my case, an old installation of photoshop elements was defective! A few days previously, the works of v13 pe, but today (after the installation of LR6), the application did not.

  I uninstalled this misapplication and tried again with the LR6 configuration.

  Now I'm happy. LR6 is installed.

• Is there an Adobe support to check the log file?

  I installed Adobe Creative Cloud before, but somehow it is automatically deleted.  Although I already reinstalled, I used the Adobe tool to generate the log file out.  I would like to ask if there is no support from adobe or adobe email support can help me take a look in the log file?  I want to know if it there is no clue as to what happened and could uninstalled because I would avoid the problem reoccur?

  Thank you

  Hi Kendrick,

  You can follow the article: contact customer service which will help you to contact Adobe support team.

  Thank you

  Yann Arora

• HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the maze of ther HELP HELP!

  HELP, trying to install Illustrator but get this message that I need to download "Adobe Support Advisor" when I go on the site, I see that it has been abandoned, what should I do now? got trapped in the labyrinth HELP HELP!

  Hi Joseeyk67276640,

  'Download Support Advisor' is a generic error, and we need to understand what is causing the problem. Most of the time, its a problem with the download was not successful or downloaded correctly. So, in this case, re-download the software and do not forget to compare the file size of the file downloaded with the file on the server.  From the following link, please download the version of Illustrator, you need: other downloads

  Allows you to check in this case as well and make sure that the download is complete, if the size of the file is correct, to the install.log file.

  Navigate in the log files in one of the following folder:

  Mac OS: / Library/Logs/Adobe/Installers /.

  C:\Program Files (x 86) \Common Files\Adobe\Installers\

  The name of the log file includes the name of the product and installation date, followed of ".". log.gz."the .gz extension indicates a compressed format.

  You can use a utility to extract the 7z or gz to unzip.

  Once unzipped, the log file is a text file, open the .log using TextEdit (Mac OS) and notebook (OS Win)

  Scroll to the bottom of the log. Look in the section - summary - for lines that begin with ERROR or FATAL and signals a failure during the installation process.

  Copy and paste this section SUMMARIZED here so that we can check for errors. Alternatively, you can analyze the logs yourself. http://helpx.Adobe.com/Creative-Suite/KB/troubleshoot-install-logs-CS5-CS5.html

  Let us know if that helps.

• Hi my name is Linda I was sent here by the adobe support. Since then I downloaded Windows 10. I have not been able to access Adobe Digital Editions. The following text is displayed in a window. "Unable to digital editions in low load Error getting Lincens

  Hi my name is Linda

  As I installed Windows 10, I can't access my Adobe Digital Editions software.

  It will not download E resources to my Kobo

  I was able to do it before the 10 Windows

  The following message appears on the screen

  Digital Editions

  Unable to down load

  Error getting Lincense-LincenseServer

  Communication problem

  E-ADEPT-DOCUMENT-OPEN-ERROR

  My Adobe number is

  DELETED

  [NEVER SEND a NUMBER of SERIES IN a FORUM OPEN !]

  [personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

  [This is an open forum, not the Adobe support, please do not post personal information]

  I hope you can help me with this

  > Since I installed Windows 10

  You have my sympathy

  The only thing I can suggest is to disable, uninstall and do a fresh install

  And in the future, check out the forums before upgrade you your operating system

  I have Win8.1 and will NEVER upgrade to Win10 because of 'some' compatibility issues

• I have 6 autonomous Lightroom which was transfomed by a technician of Adobe support in LR - CC.

  I hope this is the right place to ask this kind of question, and my apologies if not.  I'm old, very good to use programs, but not a lot of good on the technical stuff.

  I have 6 autonomous Lightroom that has been transformed by a technician of Adobe support in LR - CC.  He spent two hours last night on Live Chat to solve a problem installing with PSE 14 in which technology had control of my system for about an hour +.

  While working to sort the problem PSE, I saw several relating to LRoomCC guests.  This interview with technician and repeatedly told him that I didn't have CC (I have the Live Chat transcript).  I have the standalone version of Lightroom6.  (This started me, 'OK, I noticed that the involved PSE14 the cloud installation somehow.  I the stand-alone versions of PSE and Lightroom6 and do not want to use versions of cloud still"Tech," has nothing to do with your computer or you won't pay anyhing for this... it's just that there some files than hleps to solve problems in some computers or scenario0s.

  There were then several constituencies (no) update LR - CC, but it seems that installed CC - "I would like to uninstall CC"; "let it first day"; "You won't be (losing independent LR6).  Well, I've lost (as well as my password manager application that was somehow cleared along the way).  OK, I used the CC, but that won't last long when it is noticed that I am not a Subscriber.

  It seems that Live Chat is currently unavailable, so any suggestions please as to what I could do now?  I just want LR6 autonomous return, preferably without having to reinstall in case I suffer similar problems as with the PSE 14 install.

  If it's relevant, I'm running 64-bit Win 7 Home Premium, SP1, full update the

  Intel (r) Core 17-2600 processor 3.40 GHz 3.80 GHz ©

  RAM: 8.00 GB

  SSD for programs; 2 internal hard drives (with lots of free space). BAK and storage of external hard drives.

  Thank you

  Phil.

  Hi, Jim,.

  With the help of the menu drop down it says "about Photoshop Lightroom CC.  The window that opens by clicking on that is directed LRCC.  The list also shows v.2015.3 Camera Raw 9.3.  At the opening, the program top left he said Lr Adobe Lightroom CC and in the develop module adjustment brushes include 'Dehaze '.  Also, the news I watch re data settings etc shows things that I've never seen elsewhere, for example 'Pattern' (I use LR since v2.0).