Hello friends, I have a problen with my other account recovery

Hi, my name is Alejandro and I have another account, a hacker steal the account, I can't recover these, the account exists, but windows says "the account has no recognition" Please help me and sorry for my English, I'm from the Colombia and I don't speak the language well.

Hello Alejandro,

Welcome to the Microsoft community.

I would like to ask you:

  • Are you referring to your Microsoft Account or account on your PC?
  • If you can not connect to your PC, have you tried to connect to account.live.com with the same account?

You can check out the following link and check if it helps.

My account has been hacked

See also,

How to recover your hacked Microsoft account

Hope this information was useful.

Tags: Windows

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