Hello, I need help to get refund

My case is 0215746807

To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...
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Creative cloud support (all creative cloud customer service problems)
http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

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