help gray Captivate 9 button under menu update

I have versions education Captivate 9 2, one for Mac and 1 for the PC, and I received notification of a recent update available from Adobe on Captivate 9. I was able to update my Mac version however have been unable to update the PC version as updates, the button is grayed. Screenshot see attachment.

I've deleted and reinstalled 9 Captivate and this has not corrected the issue.

Can anyone help?

See you soon

Jen

captivate_update.png

The Administrator removed updates.

  1. Close Captivate.
  2. Go to C:\Program files\common files\adobe\AAMUpdaterInventory\1.0\ and rename the AdobeUpdaterAdminPrefs.dat what it is (say, just add a "_1" to the name).
  3. Launch of Captivate.

Option updates you must activate now.

Tags: Adobe Captivate

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