Help please... Plugin 3D damaged on Acrobat 9 Pro Extended - orientation of re - install

Hello...

I get warning messages indicating that 'part of the plugin 3D Capture is damaged"during the past week and finally tried to follow the advice of Adobe online by editing the registry (in HKEY_LOCAL_MACHINE/Software/Wow6432) and made sure my security application"trusts"acapture32.dll, then tried to repair Acrobat twice - unsuccessful... makes things look even worse now.  But when I tried to contact Adobe support for some advice, what they could "Help me" with recommended I go to 11, because 9 is no longer supported.  Need 11... 9 served my needs perfectly up to corruption.

This evening I visited the Adobe Acrobat 9 Pro Extended download page and tried to download the .msi 'Version 3D Update 200810' file but when I try to run it, I get a screen that says: "no qualifying product not found to apply this update" which suggests, he now cannot even SEE my app.

Adobe support would be same not answer a simple question, I have had... maybe someone here can help me.

I've seen a lot of questions on the forums related to disabling on an older system and properly install and activate the software on a new computer, but nowhere is it clear on how to uninstall a program that is corrupt... and reinstall it on the SAME computer.

My question is:

I know disabling function is critical, but I need to know which of the two I should do before you uninstall and then reinstall:

1 should I choose to "turn off & hang"... (which supposedly keeps my registration information) but if I UNINSTALL the software then reinstall it and try to activate again, don't I lost my "registration" information in any case during the uninstallation of the application of my system before reinstalling it?

-OR-

2 should I I select instead of "Permanently disable", UNINSTALL, then reinstall it - and I'll be able to go through the new registration process for a product Adobe says that it supports more... AND activate it?

What seems strange, my Pro Extended 9 indicates also I am running version 9.5.5, but on the download page of Adobe for Acrobat 9 Pro Extended, I see that updates through version 9.4.5.  I have been to receive automatic updates Acrobat 9 they are released, so the only place where I could have gotten a 9.5.5 update has been through Adobe.

Please help me... Adobe has so many hoops to jump through that there is too much room for screwing.  I'm so ask for assistance before making...

Thank you!

-Janie-

Hi Janie,

If the option 'disable and suspend' so even if you uninstall the software license information would be kept on the computer that you plan to install later.

If you select the option "deactivate permanently" then no license information will be stored on the computer when you uninstall the software.

So to answer your question, you can choose between option but since you want to reinstall the software on the same computer, you can choose the first option and then uninstall the software.

The latest version of Acrobat 9 is v9.5.5

Updates are no longer available on our Web site, but you can download it from: ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/

Let me know if you have any questions.

Kind regards

Rave

Tags: Acrobat

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