Hi all support Engineer, since I bought my laptop (dell inspiron 1420) online this problem always happen... any help would be appreciated... ___lhanshey

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  If you use extensions (Firefox, Tools/menu key > Modules > Extensions) which can block content (e.g., Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that these extensions are not blocking content.

  Start Firefox in Safe Mode to check if one of the extensions (Firefox, Tools/menu key > Modules > Extensions) or if hardware acceleration is the cause of the problem.

  • Put yourself in the DEFAULT theme: Firefox, Tools/menu key > Modules > appearance
  • Do NOT click on the reset button on the startup window Mode safe
  • https://support.Mozilla.org/KB/safe+mode
  • https://support.Mozilla.org/KB/troubleshooting+extensions+and+themes

  Note that your system details list shows several Flash plugins.

  1. Shockwave Flash 17.0 r0
  2. Shockwave Flash 19.0 r0

  You can find the installation path of the plugins on the topic: plugins page.

  • http://KB.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins

  You can view the installation folder of Flash player for multiple Flash player plugins and delete older versions of the plugin (NPSWF32) and possibly (re) install the latest Flash Player.

  • (32-bit Windows) C:\Windows\System32\Macromed\Flash\
  • (Windows 64 bit) C:\Windows\SysWOW64\Macromed\Flash\