Hi, my name is Pedro, I'm of Petrópolis, Rio de Janeiro, Brasil. I did an adobe account and I buy the student creative cloud. However, none of the software are free for me. I can send her this comprooves purchase. I prefer to call

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• I did an Adobe account and wish to cancel my purchase I bought on credit card must cancel any emergency not like adobe and you want to cancel as I do?  I am Brazilian and I made this purchase this week please help me cancel this purchase as I branch

  I did an Adobe account and wish to cancel my purchase I bought on credit card must cancel any emergency not like adobe and you want to cancel as I do?

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  or

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• All the songs are free for members of apple's music.

  Hello

  I am new to the community of apple support. I have a doubt on apple's music composition. I took membership in the music from apple last week. are all the songs in apple's music libraries is free or not? If it's free, so why it ask for money from itunes store (Desktop)?

  Kind regards

  George Joyal

  Hello

  If you pay monthly, you go to the Apple music that can be listened to, added to my music and can be downloaded free of charge. Find the music you want for you or New. You go to iTunes store if you want to buy music.

  Jim

• Suddenly, the messages are not displayed properly, how can I cure this?

  Messages have ceased to display properly, or, in some cases, at all. Messages downloaded OK. Messages that showed well early, not now. It took place after 'finger' problems - I tried typing something in Firefox, but could not change focus of Thunderbird, Firefox, first and have obviously changed a few settings. What can I do to restore a normal behavior?

  I tried to uninstall and reinstall and even delete all the references I can find to Thunderbird from the AppData folders in the users directory all to nothing done.

  right click on the folder, select Properties, and then on the button repair.

• HELP: I was told to uninstall my photoshop cs2 and now I can not reinstall it - also cannot access my adobe account and it is the United States no. CS plus.

  Told me to uninstall my photoshop cs2. My macbook pro went repair and I had to restore from a backup, after which I got this error message when you try to use photoshop: a license for this product has stopped working: restart the computer and try new blah blah blah error code 150:30. I uninstalled stupidily program on the advice of someone in adobe CS in India and now I can't reinstall. Can someone help me please? I am not interested in buying a newer versioin of adobe cs photoshop or cloud or none of this. I'm pretty happy with it, I just want to come on my laptop. I also run on my desktop computer. Also, I couldn't access my original account due to be told that I had to change my password. An e-mail was sent to the e-mail address associated with this account, but I have more access to this email. I am VERY DISAPPOINTED WITH ADOBE AND THEIR SUPPORT MOSHE. We spend hundreds and it's the support that we receive?

  I oringinalyspent about $4-500 on this program and I would like someone to tell me how to get this back up and works without licensing issues and spend thousands more please. Agent original CS, I spoke with after waiting on hold for more than 1/2 hour was immediately rude to me and told me that I was tyring to understand something, when in reality he was not listening to a word I said to my questions. I am more disappointed, I'm DISGUSTED. I really wish I had not uninstalled it because I fear now, as I suspected, that I will never be able to get it back and I will be FORCED to spend more money. This is ridiculous. I wish I never sent my laptop for repair. I took them several days to understand this bulb and some cables have been damaged, and there is no real reason to wipe my computer everything. I wouldn't have to deal with all of this if I didn't have and that the original problem is still there, when I opened the laptop, screen out draft and it takes a minute or two to start the operation, but it is another matter.

  I tried to access the chat 24 hours again, but that doesn't work more or the other.

  Can someone help me please? Thank you!

  you have licensed ps cs4 mac and you have a way to find your serial number.

  If so, download an install the installation file.  If you already have the installation file, what is his name and the file extension?  (for example, whether it is a file, to use a dmg file).

  If you need the Setup file,

  Downloads available:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
  • Acrobat: XI, X | 9,8 | 9 standard
  • First Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
  • Photoshop Elements: 13 | 12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
  • Lightroom: 5.6| 5 | 4 | 3
  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

• When I start Internet Explorer and other programs, the page opens half width. How can I fix this so that the page opens full size?

  Screen size problem

  Hello

  Are you you talk to maximize and minimize options by chance?

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/win_tray_window_change_size.mspx?mfr=true

  $C God will not look you over for medals, but for scars. Each winner has scars; I do this either on the same heart

• I bought cs6 master collection Non-Creative cloud I want to download it again... Where can I do this?  This site is so difficult?  Why?  Please more friendly... Thank you if you could answer this young, then that would be even better.  Please don'

  I want to download cs6 cloud not creative master collection that I got my computer fixed and they had to remove everything.  It's a mac I work on so please direct me in the simplest way possible with... I always have my serial number.  Thank you j. SIMAS

  Hello

  Please see:- applications download Creative Suite 6 download

• Stock backgrounds are free for photoshop CC with the accession of creative cloud?

  I'm new to creative cloud... Stock backgrounds are free for members of creative cloud?

  Hello

  The Adobe Stock is available with her own membership, it is not related with creative cloud main adobe membership.

  Here you can order the Adobe Stock Membership/Plans, https://stock.adobe.com/plans

  On the use of the images/videos, or vectors, it is free (trial), you can use what you want, but it's a watermark! Then, you must buy the element to clear.

  Hope you find good

  Concerning

  Saeed,

• I have can´t initialize photoshop for this reason could not load actions because an unexpected end of file was encountered. "Could not initialize Photoshop because the preferences file was invalid (removed)" How can I solve this problem?

  I have can´t initialize photoshop for this reason could not load actions because an unexpected end of file was encountered. "Could not initialize Photoshop because the preferences file was invalid (removed)" How can I solve this problem?

  I have a MacBook Pro.

  App - Adobe Creative suite 5.5

  The only application that initialize does´t is photoshop

  Solve the problem

  FAQ: How to reset my preferences?

  Thank you Jeffrey Tranberry

• I blocked some photos in facebook by accident, the toddler got click happy. How can I remove this block in some photos?

  I blocked some photos in facebook by accident, the toddler got click happy. How can I remove this block in some photos?

  With Facebook on display, click the button to the site identity (for more details on what is, see https://support.mozilla.com/kb/Site+Identity+Button) and then on more information. This will open the page info dialog box.

  First, select the permissions tab, make sure that 'Load the Images' is set to allow (default selection should work as well)

  Then select the media tab, and then click the first item in the list. Use the down arrow key to scroll the list. If any element has the option 'Images of block of (field name)' selected, deselect the option.

  This should hopefully solve your problem, but see also https://support.mozilla.com/kb/Images+or+animations+do+not+show

  Some add-ons can also block images, for example, if you have AdBlock Plus installed, make sure that you have not accidentally created a filter to block images.

• I bought the kit the student creative cloud after the expiration of my first free month of the trial.  Now I can not access all the apps.

  I bought the kit the student creative cloud after the expiration of my first free month of the trial.  Now I can not access all the apps.

  Hi zackf49452714,

  I'm sorry for the inconvenience caused.

  Please follow the steps https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

  https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Let us know if this helps!

• I just bought a new IMac and want to run my old version of Dreamweaver CC3 on that, but I'm getting this quickly, "to open Dreamweaver, you must install the runtime Java SE6 strives".  How can I do this?

  I just bought a new IMac and want to run my old version of Dreamweaver CC3 on that, but I'm getting this quickly, "to open Dreamweaver, you must install the runtime Java SE6 strives".  How can I do this?

  Download it here: Java for OS X 2015-001

• I'm new to the Adobe software. I want to buy Adobe after effects CC. I want to keep it for always after compensation for her. If I pay $20 each month at the end of the year I will still be able to keep the software without paying for it again (not to ment

  I'm new to the Adobe software. I want to buy Adobe after effects CC. I want to keep it forever after that I pay for it. If I pay $20 monthly for 1 year as he says, at the end of the year I will always be able to keep the software without paying for it again (not to mention the upgrade) and use it. If this is not how to pay for it and keep it forever, and how much it will cost me?

  sirnih4l wrote:

  I'm new to the Adobe software. I want to buy Adobe after effects CC. I want to keep it forever after that I pay for it.

  Is not possible. After effects CC is the only software to subscription. You pay each month and download all the updates that are included. But you never admit it.

  If I pay $20 monthly for 1 year as he says, at the end of the year I will always be able to keep the software without paying for it again (not to mention the upgrade) and use it.

  N ° after 12 months, you either renew your subscription or you cancel your plan.

  If you choose to renew then you keep paying your monthly fees. If you choose to cancel then the software will stop working until you choose to renew.

  If this is not how to pay for it and keep it forever, and how much it will cost me?

  There is no way to buy CC pure and simple and keep it forever.

  The only version you can afford and keep it forever is CS6 (the version before CC) available here

  Creative Suite 6

• I am trying to install an update to iCloud on my Win 7 PC and I get an error message that there is a problem with my windows install. How can I solve this problem?

  I am trying to install an update to iCloud on my Win 7 PC and I get an error message that there is a problem with my windows install. How can I solve this problem?

  Hello grandpa_bill,

  Thank you for your participation in the communities of Support from Apple.

  If you get an error when you install an update to iCloud for Windows, try to download the latest version of download iCloud for Windows.

  For more information, see get help using iCloud for Windows.

  All the best.

• iPad flashing constant Air... can't even thug off the coast.  Upgrade the software, but worked for a while.  Can't do anything else.

  iPad constant Air flashing... cannot even turn off.  Upgrade the software, but worked for a while.  Can't do anything now.

  MY husband fixed this problem by pressing power and home buttons.  Duh...