I bought cs6 master collection Non-Creative cloud I want to download it again... Where can I do this?  This site is so difficult?  Why?  Please more friendly... Thank you if you could answer this young, then that would be even better.  Please don'

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• I bought the copy of the creative cloud 5 years ago hard drive and installed it on my old computer. When I got a new computer I saved my applications on an external drive, and then when I tried to put them on my new computer none of them would start.

  I bought the copy of the creative cloud 5 years ago hard drive and installed it on my old computer. When I got a new computer I saved my applications on an external drive, and then when I tried to put them on my new computer none of them would start. What can I do to fix this?

  Adobe applications cannot be copied from one machine to the other, they must be installed using installation files.  Remove everything you put on the machine and use the CC cleanup tool after that.  Acquire the installer to the desktop application, then get the applications through which.

  Adobe Creative Suite cleanup tool

  helps resolve installation for CS3 thru CS6 and creative cloud problems

  http://www.Adobe.com/support/contact/cscleanertool.html

  Download/install the desktop application, connect and install applications subscription.

  https://helpx.Adobe.com/creative-cloud/help/download-install-app.html

• Can I transfer my Creative Suite: Master Collection of Creative Cloud Enterprise licenses HELP!

  I am a federal employee and in 2013, my organization purchased Creative Suite: Master Collection (CS6), now the US Army requires that all software that will potentially be installed on a US Army Government computer must have a certificate of airworthiness net (CON). In 2014, has expired the CON for our software (CS6). Is it possible to transfer licenses to CS6 master collection to Creative Enterprise Cloud? or do I have to buy Creative Cloud?

  You will need to contact Support Adobe directly for definitive information about what you can do with your licenses.  My best guess would be that you need to acquire creative cloud - CS6 software subscription may be acquired through it, but I don't know what this has wrt the CON.

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I recently bought CS6 Master Collection. But need a refund.

  I bought CS6 Master Collection 6 days. Unfortunately, I also received the same product as a gift.

  I'm to halfway through his current break and download. I have not tried to install or activated the serial key.

  Would I be able to get a full refund on the product that technically he has not been activated or even received?

  Hi Sgreaves,

  Please contact us at telephone support at 1800-833-6687 for a refund.

  Thank you

• Dialog box that says ' Creative Cloud Installer wants to make changes. Type your password for this purpose"- I type my password for Adobe ID (creative cloud), but it will not accept it. who should I go for help with this query?

  Dialog box that says ' Creative Cloud Installer wants to make changes. Type your password for this purpose"- I type my password for Adobe ID (creative cloud), but it will not accept it. who should I go for help with this query?

  It does not ask the cloud your computer admin password password!

• Dear Sir, our creative cloud need updating, but always after 70 or 80% update, update stopped creative cloud - (display an error - 184 fetal. How can I solve this problem. Please help me...

  Dear Sir, our creative cloud need updating, but always after 70 or 80% update, update stopped creative cloud - (display an error - 184 fetal. How can I solve this problem. Please help me...

  Please visit get the following message appears when you try to install Illustrator 2015: Exit Code 184

• pit stop halfway through the installation, my creative cloud just prosess mounting on my mac, how can I fix this?

  pit stop halfway through the installation, my creative cloud just prosess mounting on my mac, how can I fix this?

  Hi Jacco,

  Please see:

  Re: adobe creative cloud Office installation does not install.

  Creative cloud Installer hangs

  I hope this helps.

  Concerning

  Megha Rawat

• Bought CS6 Master collection (on disc) suddenly claims CC series

  Since tonight I have an annoying problem with my CS6 applications. So far, I have tried Flash CS6 and Premiere Pro CS6

  I bought the CS6 Master collection to be - that is the shop of software for Dutch higher education. Because of my work in a Training Institute, I can by software with educational discount - such as Adobe products.

  The software came on DVD discs using a regular serial number. I bought the game a little more than a year - in autumn 2012.

  He installed in the usual way and have had no problems with it so far.

  Another thing is that I don't have a CC subscription for a single product: Adobe Edge. It is because this is now the only way I can install this product. Since I installed on board, I had a kind of application tray sitting in the menu bar (I'm on Mac OSX 10.9) who regularly leads me to "upgrade". Because I don't use edge at the moment, I always cancel this dialog.

  At the time that I lived EdgeI (more), I remember that the CC installation procedure seemed too complex for me. But because my regular CS6 apps still work OK, I forgot.

  What is happening now is that whenever I start a CS6 application, at boot time, I am presented with a dialogue creative cloud that drives me to "license this software ' or 'proceed with the trial.

  By clicking on the first led me to one another dialog asks me then to connect (?) with my ID Adobe (the one I'm using now to write this post), then a form of serial number.

  Who does NOT accept the serial number of my (valid) CS6 installation.

  But my friend (which has the same master collection CS6) is exactly the same problem since this week.

  What can I do - WE - to get rid of this problem?

  http://helpx.Adobe.com/creative-cloud/KB/convert-CS6-licensed-under-CCM.html

• I bought CS6 master collection in 2013 and had trouble downloading the upgrade.

  Hello

  I bought CS6 collection master 9n 2013 and have not been able to download the software from.

  You would guide me through the steps to download CS6 master collection?

  Please check the steps to download and install Adobe Application on: https://forums.adobe.com/thread/2003339

• Adobe Creative cloud automatically install on the drive C, how can I change this?

  I want to install creative cloud to another drive than my C drive, but it does not allow me to do it in the installation process.

  So I have to change the global installation path to change the installation path for the desktop application? -Very well, thanks for the help.

• I tried several times the installation of "cloud creative desktop", and when it is installed, appears a message saying 'installation of creative cloud failure. (Code: 1 wrong) ». How can I solve this problem?

  PLEASE HELP ME

  Hello

  Please check the help below document:

  Error: "unable to install". Creative cloud office

  Kind regards

  Sheena

• Hi, my creative Cloud applications adobe requires serial number. Where can I go?

  Could you help me to get the serial numbers for creative cloud applications?

  There is no serial number for Cloud applications.

  The software is licensed through your Adobe ID and password.

  Try http://forums.adobe.com/message/4397400

• The project created in Adobe first CC test of 2014.  Now that I bought CS6 Master Collection, the file is corrupted.  I can still open in the trial, but not purchased CC version.

  Nothing crazy, just the images and only sequence (not even the applied effects).  I can open my file CC in 2014.  If I try to open in Creative Suite 6, I get the file seems to be corrupted and cannot be opened.  I can, however, always open in the trial version of CC 2014.  I, of course, will want to return to the project after the trial.

  I tried the things:

  Re-recorded the CC project in 2014.  Indicates still as corrupt in the CS6.

  Tried to open the media browser project in CS6, at least to import.  No luck.

  Tried the saved copies, no luck.

  Suggestions?

  You will be not able for a project done in CC14 to open in CS6.

  CC14 first is not backward compatible, has never been.

  You can export the project CC14 as a (file/export/Final Cut Pro XML) XML and importing CS6.

  You probably only remain with the film. Rest can be disappeared like the effects, transitions etc.

• I want to download the FOUR-where can version that I get it?

  I 3.6.18 and want to go to 4.0.1. NOT v. 5, given that most of my modules apparently break, but v. 4. It is not found on the site!

  Firefox 5 is an update of security for Firefox 4.0.1. Firefox 4 will not be updated for known security issues. Firefox 4 is no longer supported. The only versions currently supported are 3.6.18 and 5.0.

  You better stay with Firefox 3.6.18 if you do not have Firefox 5.0. Firefox 3.6.18 is currently planned for ongoing support for 2-3 months.

  What extensions are not compatible with Firefox 5 do you have?

  You need to update the following. The Plugin version (s) below has / have been submitted with your question and is obsolete. You need to update in order to avoid the known security issues with the version (s) you have installed. Click on 'more system info... '. "to the right of your question to see what was included with your question.

  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  1. Check your plugin versions on one of the following links:
     • http://www.Mozilla.com/en-us/pluginCheck/
     • https://www-trunk.stage.Mozilla.com/en-us/pluginCheck/
     • Note: plugin check page lacks information about all versions of the plugin
     • There are links to tests specific plugin available on this page:
       • http://KB.mozillazine.org/Testing_plugins
  2. Update to Shockwave for Director
     • NOTE: this is not the same thing as Shockwave Flash; This installs the Shockwave Player.
     • Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place, so you can find it).
     • When the download is complete, exit Firefox (file > exit)
     • Locate and double-click it in the installer that you just downloaded, let the complete installation.
     • Restart Firefox, and look at your plugins.
     • Download link and more information: http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox

• CS6 Master collection - Cloud

  OK bad again - clearly a key issue to understand here.

  I bought the CS6 Master collection and Adobe cloud does not recognize this fact - all apps are listed in the trial. I have setup my fresh computer don't have don't nor the CS6 software. Will you please provide a solution (which should be in place already frankly) so I can install the software I own.

  Also, please fix the site bloatware irritating providing almost no useful information, no live chat and no obvious way to contact adobe - it makes you look like a nasty corporate organization, which I'm sure you're not.

  Thank you

  Cloud of reading resumes https://forums.adobe.com/thread/2089127 for ideas (see answer #1).