His failure on the new Dell 5000 13 i7 2-in-1

I've owned my Dell Inspiron (13.3 inches, seventh gen i7, 1 TB HARD drive Windows 10) for about three weeks of max. The sound has now three times. I've updated the Realtek driver twice and each time he fixed the poroblem - for a few days. The update process makes my laptop unusable for at least an hour or two, so I do not consider as an acceptable solution. Any ideas why a new machine should do this and how to fix it?

Hello. Audio seems to be more sensitive to changes in configuration than the other systems. Windows 10 is constantly change the configurations of the systems are running, so I think that Win10 is responsible for a lot of audio problems. I could be wrong on this conclusion, but there are certainly sound problems more on models with Win10 than the models with other windows.

Regarding your particular model, it is probably past the return period, so too late to send it back.

If "update" causes you to loose uptime, try to reinstall just the audio driver instead. Two ways:

1. simple re - install - find the Realtek High definition audio driver in Device Manager, under the category of sound controller, then right-click on it and select uninstall. Do not check the box to delete the driver software. When you restart the laptop, Windows will rebuild the same audio driver, using the files you did not remove.

2. download and install a new copy of the driver Realtek support page for your model (your model is probably one or the other 5368 or 5368).

Tags: Dell Laptop

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