How can I request a drive recovery for windows 7

I need to reinstall windows 7 on my acer computer. I didn't know that I had a backup when I got to my computer. It is now closed and I went back to the factory settings awhile, but I think there must be files or missing discs. So I need to get a recovery for her cd.

Hi Vijay,
I'm sorry that I don't have back you you more soon
Won't happen.
Thanks for your help, do not know what is happening. Its a little weird. I get no error message. just, it stops, in the middle of some Im just doing breaks down.
When it started, it's only when you play gem on facebook. Then any game. So whatever it is, even though I guarantee you it will turn off is I play a game with gems or Exchange 3. But everything, he decided just when or if she stops.
I start in safe mode, many times without change, I took it back to the factory, made settings that there are no programs which were not pre installed, then, he started in safe mode. No luck.
Yes it is pre installed by acer, and it is a model 5741 processor intel i5.
Check each driver.
And so on and so forth...
I've tried everything. The most frustrated GRR.

Help, please
Thanks again

Jenny

None of the messages, no blue screen and stops instantly?  Sounds like a hardware problem possibly the result of damage of the heat over time.  Could be overheating CPU, graphics card or power supply dying.

A clean install is unlikely to solve anything, if it's a hardware problem.

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