How can I scan from a Canon MX870 in El Capitan?

Since 'up' ranking to El Capitan, I also lost my ability to scan directly from my Canon MX870 printer/scanner. This used to be flawless in previous versions of Mac OS. Now, the menu item (import scan) Preview is either gray, or I get an error message: "cannot communicate with the scanner...". ». The same error message appears if I use the Canon MP Navigator App native. Of course, it is ridiculous, since both the scanner and the computer are on the same wireless LAN, and there is no problem with PRINTING on the same unit (so the Mac can clearly find it, but not for the purposes of analysis). Help! (I've already updated the driver...)

1. launch the System Preferences application.

2 click on Printers & Scanners.

3 select your printer from the list on the left.

4 select the analysis , located next to the print tab.

5 click the Scanner open... .

6 it may ask you to install the software. If so, click on the install button.

7 allow the software to install. Once installed, use the application to scan documents.

I hope that solves your problem.

Best regards

Austin

Tags: Mac OS & System Software

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