How can I use my subscription prepaid when it is cancelled at a later date?

I have a subscription but canceled it at the end of 2016. Now I can't use the service even I paid for another 9 months. I don't want to raise the subscription if I get charged again.

If you are signed in with your Adobe ID and click on the still need help? option in the blue box at the bottom, you should be able to choose the chat. You may need to answer a few questions, but ultmately you choose just the still need help in the blue bar.  Make sure you are signed in with your Adobe ID, have cookies enabled and have deleted your cookie cache.  If you have any questions, try another browser.

You can also try to support here: help control

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