How long does take to receive a new serail key after seeking a swap of platform?

Hello

I asked for an exchange of product (Adobe CS6 Master Collection) more than two weeks ago.

The only response from the support of Adobe has been March 25 asking me to record my version, I did the same day.

I have yet to receive response.

Why does take as long to get a platform Exchange?

Is there a specific reason for why the Adobe Support does not provide the information that they are "on the case"?

Best

Alex

Try the chat support - for the still need help, click the link below? the option in the blue box below and choose the option to chat...

Get help from cat with orders, refunds and exchanges (non - CC)
http://helpx.Adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

Tags: Adobe Licensing

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