How to avoid duplication of work, making a calculated AMOUNT field
Hi, I am trying to solve this problem;In my DataSet (in a custom Admin folder), I have a list of tickets (with certain attributes), and some of them are duplicated:
For example
Ticket_id Group_id Ticket_date Resource_name Ticket_statusI want this duplication because I need it when I filter the dataset (using the Ticket_date) with two parameters:
5416 100000401 10/12/2007 7:10:31 am Mr. A 2
5416 100000401 9/1/2008 11:00:44 pm Mr. A 2
57381 100000401 27/12/2007 11:37:11 am Mr. A 2
57381 100000401 15/1/2008 9:33:12 am Mr. A 2
Ticket_date between lower_limit_date and upper_limit_date
Then, inside the report, ticket number, if I take 2 files with the same ticket_id, I have a calculated field when I use the COUNT_DISTINCT and for each pair of tickets, that the meter is always = 1; in this way (in the report), I have the following fields:
Group_id Count_tickects Resource_nameIt's OK!
100000401 2 Mr. A
Now, if I want to count how many tickets have status = 2 (this means that they are closed), I want to get 2 and NO 4
I tried to use this calculation (tickets closed): SUM (CASE WHEN "Report #7 COMPLETE tickets". State Id ticket = 2 THEN 1 0 OTHERWISE END)
but I've always had the result of 4... and this does not, because the tickets are only 2...
I also tried to use an analytical function by using the PARTITION BY, but did not get the correct result
In other words, I want to achieve this goal:
Group_id Count_tickects Tickets Closed Resource_nameAny help will be appreciated
100000401 2 2 Mr.A
Alex
Hello
Why did you put in ELSE 0? You count 0s. If you omit the ELSE then you count only 1s.
Try COUNT_DISTINCT (BOX WHEN Ticket Status Id = 2 THEN ticket_id END) like in my previous thread.
Rod West
Tags: Business Intelligence
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