How to call Mutiple CSQ in single script

Hi all

We installed ipccexpress 4.0.4

Can someone help me how to call several CSQ in the main or unique script.

For example

We have defined two csq on ipcc express server for lotus notes and the second password. We define of resources from CSQ Skll group with longer avaliability.

Please answer as soon as possible. If you have multiple examples of scripts for the CSQ call in a script, please send it everywhere.

Thanks in advance

Concerning

Sandeep Karan

Hello

Your message I understand you want to have a script with two CSQ? s where the customers calling for password changes are queued in a CSQ and customers who call for problems of notes get queued in the other.

If so, the solution is simple, that is, assuming that you already have a way to allow the client to select what they want to report (note change of password or problem) by a quick menu.

Simply create a variable string CSQ and two string parameters (e.g. CSQnotes & CSQpass). Then, in the results quick menu to set the string CSQ variable to the value CSQnotes or CSQpass (depending on what choice made by the client) and then the shot of a goto to your script queue main, where you can use the variable CSQ you just fill in.

This way you have a very simple script and just two parameters for which you enter the exact name of the CSQ application configuration window (make sure they match exactly).

HTH,

Leo

Tags: Cisco Support

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