How to change or increase the severity of a SR

Team,

I just created a SR with severity-3 instead of gravity-2. How to change or increase the gravity?

Thank you
Hari

Hi hari;

There are already documents for your question:

How to change the severity a Service Request (SR) [ID 1080475.1]

PS: Please don't forget to change the status thread answer whether it is possible when believe you your thread replied, he pretend to wasting time in other forums users while they are looking outstanding which is not answered, thank you for understanding

Respect of
HELIOS

Tags: Database

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