How to check that the C40 is an option for multisite

Hello

Do my first multisite with new C40 and for some reason, no audio or video is received on each side of a 3-way call.  2-way standard calls work perfect.  We do not use a gateway.  The software version is TC4.2.1.265253.  I have 3 other side of 95 to this place that work very well.  None of the additional steps were needed to those that relate to a multisite call.  I went through the menu of the C40, but I don't see any options that seem out of place.

THX!

GB

Also, you can check the xstatus systemunit and find these details to see if the Multisite License is present on the codec:


* s SystemUnit software OptionKeys MultiSite: 'true '.

* s SystemUnit State MaxNumberOfCalls: 4

* s SystemUnit State MaxNumberOfActiveCalls: 4

* s SystemUnit State NumberOfActiveCalls: 0

* s SystemUnit State NumberOfSuspendedCalls: 0

* s SystemUnit State NumberOfInProgressCalls: 0

Kind regards

Saint André

Tags: Cisco Support

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