5510 printer and Windows 8.1

I have a HP 5510 Printer that will not print in color from my new Dell laptop, using Windows 8.1.  All text/images come out still in black and white. All the drivers are installed - there is not a sense of color to other devices on the home network. Any ideas?

Hi again JulietC ,

I've did some more research and I found that a full feature software and driver is not available for this device. I suggest we do a complete uninstall of the existing product to your computer Windows 8.1 and once it is removed, then we run the HP printer install wizard for Windows.  Please make sure you remove all cables that connect the printer to the computer before uninstalling. As we run the wizard, it will inform you as to when to connect the USB cable.

Please let me know if it solves your problem.

Thanks again for your time.

Tags: HP Printers

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