How to clear the server cache?

Hi guys,.


I changed the inCallDetails_Incident.html file but I did not see this change in the ServiceManager
I restarted all of Ionix Service Manager service and clean internet cache explore customer... but nothing


Someone knows how to help me?

Thank you very much!, sorry for my bad English

You now agree what is considered "Advanced customizations", which is not covered in Designer online documentation, but is treated in the class Certified Developer. If you are make a lot of changes like this, I strongly suggest that you take this class if you can.

Let me see if I can explain it easily...

If you want to make a change to the InCallDetails.js I first would like to indicate that you should not change this file, but to create a Custom_InCallDetails.js file with your custom code. This will prevent your code to be replaced in patches. To get the reference to this file, called since the Incident call screen, you must do the following:

  1. Open details call - Incident form in the designer.
  2. Click on the button "Save as." This will allow you to save the file to a temporary location for editing.
  3. Open the file in your editor of choice and add the new line of script after script standard calls:
  4. Save the file.
  5. Return to the designer and click the 'Load From' button and click 'Yes' to accept the warning.
  6. Save the screen and close the designer. Updated the InCallDetails.htm file is now stored in the database, not on the application server.
  7. Empty the cache server and the client.

If the changes work again today, there is something wrong with the code and you can add the code in the debugger in order to force your script debugger.

If you create a new DB object then you need to add container widget to the call screen and take note of the value of the name of the container that will be used in the custom javascript code. All this is covered step by step in the class materials Certified Developer.

Tags: VMware

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