How to do a complete uninstall and reinstall.

A uninstall and reinstall should not be the first tool used to solve printing problems.  Most of the time, this option should be used when other attempts at troubleshooting have failed.

Here are some other steps that must be taken before a uninstall and reinstall:

  1. Replace low ink cartridges.
  2. Exclude hardware problems.  A photocopy can be made?  If this is not the case, this issue needs to be addressed first.
  3. Make sure that the print queue is empty.
  4. Perform a hard reset to a connected USB or network printer.
  5. Perform a reset of network for a network or wireless printer.
  6. Run it HP Print and Scan doctor.

If none of these attempts have managed to solve the problem, a uninstall and reinstall may be considered.  Here's a method I like to use for Windows 7 and below:

  1. Click the Start button.
  2. Click on all programs.
  3. Scroll the HP folder and open it.
  4. Double click on your printer and select Uninstall.
  5. Select uninstall all programs / devices associated with the printer, if this option appears.
  6. Once the uninstall completed, check the programs and features in the Control Panel and uninstall all of the remaining programs that are connected to the printer.  If you see a program and you are not sure, do not uninstall it.
  7. When programs in the previous step are deleted, restart the computer.
  8. It is recommended that a driver from hp.com download is used to reinstall so the software up to date is used.  Download the software driver Support and Drivers on the hp.com website.  Use the product # (found on the printer State) to search for the best driver, and then select your operating system and choose the full functionality driver and start the download.
  9. Once the download is complete, launch the installation and follow the instructions.

Good luck!

Hope that helps.

Tags: HP Printers

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