How to enter a code for pairing manually on windows 7?

I have the same problem with a Jambox bluetooth device.

It pairs very well w / a phone android and iOS devices... However it does not connect to my laptop running windows 7.  It fails due to an authentication failure and pairing code problem.  I looked all over these forums and responses of 'solution' drive me crazy because they are useless and do not address the real problem.  I don't need to enter the code on the device.  I need to enter it on my laptop but I can't find a place to do it.
My laptop never asks me a code is not anywhere I can find to enter manually on my laptop. I already know the code for the device is 0000, but I have no way to get on my cell.

Please find a solution to anyone!

Hello Alan,.

Thanks for posting your question on the Microsoft community.

I would like to know some information about the problem so that we can help you better.

What is the brand and model of your computer?

Thank you for details on the question and your efforts to resolve.

This problem may occur either if the Bluetooth drivers are not installed properly, or they are corrupt.

I would suggest trying the following methods and check if it helps.

Method 1:
Uninstall and reinstall the Bluetooth drivers and check. Please follow these steps:

a. Click Start, type Device Manager in the start search box and press ENTER.

b. in Device Manager, expand "Bluetooth."

c. right-click on the Bluetooth device, then click on Uninstall.

Now you can download and install the drivers Bluetooth of the computer manufacturer's website and check.

If this does not help, use method 2.

Method 2:
Please use the suggestions in this article and check the issue.
Reference:
Bluetooth devices do not work correctly on a computer that is running Windows 7
http://Support2.Microsoft.com/kb/980396

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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