How to escalate a case in the USA?

I have dealt with MS India for weeks on a windows update problem. They're constantly missing call time, I asked that a supervisor call me - they do not have. The system is much worse today than when I called through their work - I have never the same twice engineer. I tell them that in Mumbai, they say sorry (who have the party down), then they say 'no problem' I know that English is a language second for them but they REALLY need to get them to stop is say no problem when there is CLEARLY a PROBLEM!

I just can't take more. I need to talk to someone who can solve my problem!

\Dave

Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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