How to get out Mcu put snap in the sx20 codec

As I've attached image, I raised lite snap shot box, I can not MCU snaps into the sx20 codec.

We use MCU (5300 series), Gatekeeper & sx20 codec as endpoint device.

I see that the call is using encryption, instant end do not appear if the call is encrypted.

I do not know what version of the software that you use, but there is a change in behavior for snapshots between TC7.2 and 7.3, see each of the admin guide below for details.  Note that end snapshots are deleted, as well as a new 'notification of surveillance '.

SX20 Admin Guide TC7.2, pg 19.

SX20 Admin Guide TC7.3, pg 13.

There is a very long back and just discuss the TC7.3 release regarding snapshots (link below), but the behavior will change slightly in TC7.3.3.  However, I don't know if end snapshots will come back or not.

tc730-websnapshots-broken-even-further-design

Tags: Cisco Support

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