How to get to factory shipped operating system (8.1) for computer hp 15 laptop?

I bought is this new notebook hp 15 with preinstalled 8.1, but unfortunately, the system crashed. I tried to recover the windows using hp recovery tool, but it won't work. so I downloaded a new microsoft windows. the main problem is that new windows not activate via the OEM key already present in the BIOS. I contacted hp. They said that my new windows was a retail version and I have to get a factory delivered OS? where can I get a factory delivered OS? I buy a new windows?

They wanted to say that you need assistance HP Recovery Media.Contact to order.

If you live in the United States / CA, coordinated HP here.

Tags: Notebooks

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