How to install when the installation program asks you to close?

My Master Collection Adobe CS6 keeps trying to install it, but it has reached 1% installation each time, it asks me to close adb.exe? I checked Task Manager and there is nothing to run with this file name. Help, please?

Hi Roger,

You still see that adb.exe running process in the Task Manager?

  • If so, right-click on adb.exe, click on "open file location".
  • check which program is using this process.
  • Please send the screenshot of the file so that we can better understand around it.

If you do not, please contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp

Support team can take remote and help you with this.

If you cannot use the chat nicely option, try the steps mentioned below.

  • Try a different browser.
  • Clear cookies and cache

If the problem persists please get back with the below mentioned information.

  • OS version:
  • Browser version:

Thank you

Atul Saini

Tags: Adobe

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