How to re-install Acrobat Pro XI?
I paid and installed Acrobat Pro (CC) on my Dell laptop (Win 7-64). I uninstalled Acrobat while
find the source of a computer problem. Adobe has countered successfully my efforts to re - install Acrobat Pro XI.
If someone could tell me what I should do to get Acrobat back on my computer, I would be very grateful. It's extremely frustrating.
My relocation problem is solved!
The information from the following link provided the solution.
http://helpx.Adobe.com/creative-cloud/KB/AAM-lists-removed-apps-date.html
The title of the page, "CC Office lists applications as"up-to-date"not installed", is a good description of my problem. In my case, Adobe Acrobat Pro XI was listed as "up-to-date", even after I had uninstalled. Thus, CC Office wouldn't give me the ability to re - install.
This help page for Adobe gives 4 solutions. I went through all 4, but my problem was not solved until I ran the #4 Solution - which is to remove all traces of creative cloud Adobe using the 'Adobe_Creative_Cloud_Cleaner_Tool' (see link below). You can probably go straight to #4, but I didn't try that.
After I applied the CC cleaning tool, I have re-installed CC Desktop App, and I could then reinstall Acrobat Pro, as well as other CC applications.
I hope this helps.
Here is the link to the CC cleaning tool (this link is also on the above mentioned help page):
http://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html
Tags: Adobe
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Hi installation on two computers.
The end user license agreement allows you to install Acrobat on up to two computers. You can download Acrobat on the new computer by logging into your account on https://cloud.acrobat.com/acrobat.
Since you have a subscription, no serial number is required. You should be able to connect and use Acrobat as soon as you have installed.
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^ Ani
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In may 2016, I bought and installed Acrobat Standard DC (perpetual license, v. 2015.006.30201) available for download from Dell's digital delivery, running on Windows 10. At that time there I wasn't sure that I would need Acrobat Pro DC, but as a precaution, I checked with Ivan Adobe sales on 13/05/16 what Acrobat Pro DC Upgrade (perpetual license) would be upgraded Acrobat Standard DC (perpetual license).
In late August I bought Acrobat Pro DC Upgrade (perpetual license) as a package of DVD (part No. 65259139). Upon receipt of the package, I noticed the upgrade label, said that she would only install for users licensed of Acrobat Standard or Pro (version X.x or XI.x). Before you open the package, 31/08/16 I still checked with Kelly (x 9036) and his supervisor in the field of after-sales service of Adobe products than the part above no. 65259139 will recognise and upgrade of Acrobat Standard DC (perpetual license) in Acrobat Pro DC (perpetual license).
Today, I opened the package and tried to install the upgrade, without success. The Installer opens in mode configuration DC (Classic) Adobe Acrobat - Acrobat Pro DC - not to mention and it only offers the following program Maintenance options: modify, repair, or remove. Change the option runs but leaves the existing DC to Standard of Acrobat (perpetual license) unchanged. The repair option requires the addition of the Acrobat Standard DC (perpetual license) Setup disk. I have the 24-digit serial number but no disc, since Acrobat Standard DC (perpetual license) has been downloaded. I have not tried the Remove option, because there is no indication that the program will then install Acrobat Pro DC (perpetual license).
Please let me know the correct way, tested to install the upgrade in these circumstances.
This is discussed in detail over and fully answered in another thread: https://forums.adobe.com/message/9009206#9009206.
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You want to install Acrobat Pro DC and already have the SN. Is it possible to upgrade to Acrobat 9 Pro?
Hi marce87324457,
You can't go to acrobat 9 pro. Upgrade to acrobat DC is only available from acrobat X and XI of acrobat.
To install acrobat CC, you can check this link: download and install Acrobat DC subscription
Let us know if you need additional assistance.
Concerning
Sarojini
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I had my hard drive crash and am trying to understand how I can install Acrobat 10 on my new computer. I have the old serial number (because I registered it with Adobe) but have lost the installation disc. Is there a way to do this?
You can get the installer from here: download Pro or Standard versions of Acrobat DC, XI or X
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my hard drive crashed and I am trying to re - install acrobat pro XI but I get an incorrect serial number
Hi dalw30232244 ,
Please refer to this article:- error: "serial number is not valid for this product". Adobe Creative Suite
Let me know how it goes.
Kind regards
Christian
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Hello
Please find the link below to download:
https://helpx.Adobe.com/Acrobat/KB/Acrobat-downloads.html
Hope this helps!
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How many computers is Acrobat Pro XI counterpart?
How many computers is Acrobat Pro XI counterpart?
It depends on what type of license you have purchased. Install in a corporate environment?
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Download & install instructions https://forums.adobe.com/thread/2003339 can help
-includes a link to access a page to download the Adobe programs if you do not have a disk or drive
Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq
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Hi helenc44553207,
Please check system requirements system requirements | Master Collection before installing the application.
Uninstall CS using this cleanup tool use the Adobe Creative Cloud cleaning tool to solve installation problems, restart your Mac & reinstall it using this link Download CS5.5 products.
Let me know how it goes.
Kind regards
Nicos -
Using Mac OSX 10.10.4 - tried to install Acrobat Pro DC Free downloaded trial 55% then error message "Unexpected failure" came
Hello
It would be possible that the link you made reference to download Acrobat DC could be broken.
You can close this download from the activity monitor, and then try to download referring new the following link.
Download Acrobat DC (DC) | Company or VIP
Please be sure to turn off all third-party software before starting the installation.
Let us know how it goes.
Concerning
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How can I reinstall Acrobat Pro XI?
How can I reinstall Acrobat Pro XI
Download and Installation Help-
https://helpx.Adobe.com/download-install.html
Acrobat XI, X - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
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