Using Mac OSX 10.10.4 - tried to install Acrobat Pro DC Free downloaded trial 55% then error message "Unexpected failure" came

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• Exit code 7 and error 1603 when trying to install acrobat pro DC.

  Exit code 7 and error 1603 when trying to install acrobat pro DC. What's wrong? I run windows 7.

  Exit code: 6, Exit Code: 7 Installation error - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

  The problems with the Setup logs. CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for more information on how to review your Setup logs

  Error 1603. Install | CS5 products: http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs5-products.html

• I'm trying to install acrobat pro for mac and his gets 53% then fails saying unexpected error - ideas

  I try to install acrobat pro for mac and his gets 53% then fails saying unexpected error - I had unfortunately just binned my rather correct uninstallation cs5.5 - I use the last El capitan - any ideas

  Hi helenc44553207,

  Please check system requirements system requirements | Master Collection before installing the application.

  Uninstall CS using this cleanup tool use the Adobe Creative Cloud cleaning tool to solve installation problems, restart your Mac & reinstall it using this link Download CS5.5 products.

  Let me know how it goes.

  Kind regards
  Nicos

• I was trying to install acrobat Pro XI, I use the serial number in the registration, I get extra?

  I had my laptop crash and forcing me to reinstall windows and lost all my data, I'm trying to reinstall Adobe acrobat Pro XI. I've been using the serial number on the record is an incorrect serial number,.

  Hi Antonio,.

  I have checked your account details & found that Acrobat Pro XI was an upgrade of the Acrobat X Pro version.

  Now while activating XI Acrobat pro, you must enter the key to series of Acrobat X pro also.

  Please make the right choice is to say choose your version of Acrobat earlier & enter the key of this version in order to activate successfully XI Acrobat pro.

  You can find the key of your previous Acrobat version using this link find your serial number.

  Let me know if you have any further questions.

  Kind regards
  Nicos

• Error 1303 when trying to install Acrobat Pro

  I try to intsaller Acrobat Pro and get the 1303 error: insufficient privileges to access the directory... on my personal computer. The message then said to log on as an administrator and contact my system administrator, which I did not like it comes to my personal computer.

  I tried to download Acrobat Pro for a month now... bought on 11/9/13...I am getting very frustrated!

  Any help would be greatly appreciated!

  On Windows 10, my being the administrator was not enough. I needed to activate the hidden administrator account and proceed with the installation of this connection ID. Instructions can be found here: http://www.ghacks.net/2014/11/12/how-to-enable-the-hidden-windows-10-administrator-account /

• Im trying to install acrobat DC, but it comes back with this error code.

  Exit code: 7

  Please see specific errors below for troubleshooting. For example, the ERROR:

  -------------------------------------- Summary --------------------------------------

  -0 fatal Error (s), 2 error (s)

  : Error DB Media: Media DB not found: 8

  -Payload: Adobe, Adobe Acrobat DC 15.9.20069.0 Acrobat\Setup.exe_15.009.20069---

  ERROR: installer of third Adobe Acrobat\Setup.exe payload failed with exit code: 1603.

  Help, please.

  Hi martinb96657247,

  Consult the solutions mentioned in this KB doc https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html .

  Kind regards

  Nicos

• Using a Mac OSX updated 10.9.5, to update to the latest update of Lightroom, now get error - Lightroom met permission issues. Click on fix - cannot fix. You click on read more and I tried all the solutions. Always error. Uninstalled and reinstalled - alwa

  Using a Mac OSX updated 10.9.5, to update to the latest update of Lightroom, now get error - Lightroom met permission issues. Click on fix - cannot fix. You click on read more and I tried all the solutions. Always error. Uninstalled and reinstalled - always error.  Cannot set up a new admin on Gov't computer user. Help

  Please make sure that you gave permission for the folders listed in the article, follow these steps.

  1 - give read and write permissions for the Application Support folder and preferably on User Library and the secret library.

  2 - Add user and admin both permissions.

  When you open the Get Info option for specific folder.

  Make sure you click on '+' symbol, it will open the list of user accounts. Add currently logged in user account and Director of user account, if it is not added.

  Both must have read and write to prevent access these some questions in the future.

  Important:

  Once you added as currently logged on user account and administrator user accounts and provided access for reading and writing.

  Make sure you click on the gear icon and select apply to closed.

  Lock dialog box and close the Get Info .

  So that all the folders in the folder Adobe will get read and write access.

  

  Let us know if this helps

  ~ Assani

• You use Mac OSX 10.7.5, when you try to open a PDF file, I get a message "an internal error has occurred." I uninstalled and reinstalled both Adobe 10 and 11. Anyone know of the problem and the solution?

  You use Mac OSX 10.7.5, when you try to open a PDF file, I get a message "an internal error has occurred." I uninstalled and reinstalled both Adobe 10 and 11. Anyone know of the problem and the solution?

  Hi Charles,

  
  

  It is specific to a particular file or all the files that you are trying to open, gives you the error.

  How you open the same file using Preview on Mac.

  
  

  Thank you

  Vikrantt Singh
  

• Can I install Acrobat Pro DC on two computers with one subscription? I have my mac for the trip, but a PC for my office. I only use one device at a time - don't want to buy two subscriptions. Thank you

  Can I install Acrobat Pro DC on two computers with one subscription? I have my mac for the trip, but a PC for my office. I only use one device at a time - don't want to buy two subscriptions. Thank you

  Yes, your license allows this.

• I am trying to download acrobat pro dc creative use of clouds packer. It fails every time. It seems like PAC and do the package, but then when I try to install (acrobat pro dc) nothing happens. Installation starts but there is no dc pro acrobat installs

  I am trying to download acrobat pro dc creative use of clouds packer. It fails every time. It seems like PAC and do the package, but then when I try to install (acrobat pro dc) nothing happens. Installation starts but there no acrobat pro CD is installed.

  Hi Pavle,

  The installer for Acrobat is different from the rest Cloud Creative applications that is why when you create a package by using Creative Cloud Packager, there are two folders created:-

  (1) build-->> all upward for all Applications of Cloud Creative except Acrobat.

  (2) exceptions-->> Contains for Acrobat and the Muse.

  You will need to install Acrobat first through the Exceptions folder. Select the option to install as a trial or a subscription.

  Then install the creative rest of Cloud applications through generation file, it will install the applications and your copy of Acrobat license also.

  I hope this helps!

  Thank you

  Tanvi

• Impossible to install Acrobat Pro XI on Mac

  Hello, I've recently upgraded from Acrobat Pro 9 to XI (Mac version) and failed to install.

  When I first installed Acrobat Pro version 9, I was running an earlier version of Mac OS X (I think it's Snow Leopard), but since then have updated my OS periodically and now spin El Capitan 10.11.5. Recently, I bought a license for Acrobat Pro XI and been affected by errors. Before attempting installation, I uninstalled my machine using the uninstall program Adobe version 9.

  After the first failure, I found I was able to launch Acrobat Pro, but not all the features worked.

  I have ran the Adobe Unistaller, rebooted, tried installing again, had the same fault message and once again found I could launch Acrobat Pro, but did not have all the features

  Yet once, I ran Adobe Unistaller, rebooted, this time in the recovery Partition where I ran disk utility and performed first aid on Macintosh HD, as well as on the physical disk. I can't say that that first aid is no. In earlier versions of Mac OS X, disk utility included functions such as the Partition of repair, repair disk permissions, etc., but now all these functions are missing and replaced with a single function called first aid.

  After that, I rebooted into OS X, again ran the installer, once again got an installation message failed.

  What can I do now? Is there that a saved Setup log file somewhere that I can read and publish? Is there any other information that I can provide to shoot evil?

  My computer is a MacBook Pro 13 "mid-2009 with 8 GB of RAM.

  Hi davidb66287241,

  I apologize for the inconvenience caused to you.

  You can try to install Acrobat using root user, visit this user account activation link root Mac: activation and using the user 'root' on OS X - Apple support

  Also, try to delete this file: /Library/Preferences/com.adobe.PDFAdminSettings.plist and try to install Acrobat XI as a root user.

  Let me know the results.

  Thank you

  Shivam

• what I am doing wrong, tried to install MS pro, but who have still some player?

  what I am doing wrong, tried to install MS pro, but who have still some player?

  Hello

  If Acrobat is installed on your desktop screen you should see an icon for Acrobat Pro DC if the machine test Windows start from there and check

  In the case of Mac go to Finder > Applications and search for Acrobat Pro DC and launch it, if you do not see what means the app is not installed on your machine.

  Please use the link below to download and install Acrobat Pro DC:

  For the version of the subscription, use this link: https://creative.adobe.com/products/download/acrobat?promoid=KSPDG

  For the version of serial number: download Acrobat products | Standard, Pro | DC, XI, X

  Let us know if that helps.

  Kind regards

  Bani

• I continue to be ask to install an update: when I do I get this error message every time... WindowsUpdate_00000646""WindowsUpdate_dt000", I use windows vista

  I continue to be ask to install an update: when I do I get this error message every time... WindowsUpdate_00000646""WindowsUpdate_dt000"

  I use windows Vista

  Hi Phdshrink,

  Who is the update that you are trying to install and you get the error?

  You can download the update in the given below link and install the same in administrator mode and check what is happening.

  http://catalog.update.Microsoft.com/v7/site/install.aspx

  Hope this information is useful.

  Amrita M

  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I'm a serious problem, I'm trying to install Adobe Acrobat Reader DC, I low and when I install it it goes up to half and an error message appears indicating that I already have a version but improved program installed, alone, that I have nothing... and al

  I'm a serious problem, I'm trying to install Adobe Acrobat Reader DC, I low and when I install it it goes up to half and an error message appears indicating that I already have a version but improved program installed, alone, that I have nothing... and already I've tried everything

  Hi lucasa43102598,

  If you are on the Windows computer, run this cleanup tool to completely uninstall Acrobat Reader DC Download Adobe Reader and Acrobat cleaning - Adobe Labs tool , reboot your system & reinstall Acrobat Reader DC using this link Adobe - Adobe Acrobat Reader DC Distribution.

  I would like to know if it works.

  Kind regards

  Nicos

• Trying to install creative cloud, stops at halfway and gives me error Code: 1.

  Trying to install creative cloud, stops at halfway and gives me "error Code: 1'." When I looked at what that means, it tells me to uninstall, then try again. There is nothing to uninstall. I disabled my firewall and disable all security software. Even went to the properties to UNLOCK program to settle, giving permissions to all. Even as an administrator. Even tried in safe mode, nothing. Same mistake NEVER ONE TIME! Then I downloaded Adobe Assistant I think that another program... It installs and shows that the installed programs, but what that leaves is a folder on the desktop with the name of 2 programs, but there is nothing for them.

  Using the Support Chat from Adobe is the ONLY way it worked! It just took about an hour. But I insisted for them to take over my computer. There was much too much that they had to do, open, and delete stuff. They had to download additional software to try to solve it. They had mistakes throughout, but now installed InDesign Creative Cloud AND. As I said, ask them to do it for you because it's worth against the endless hours, I tried to resolve the question of my own, search the forums, make suggestions, without success. Once I saw my program PASSES the bar of 42%, I knew that they fixed. They will still open the program to ensure that it properly installed. If you highlight the contact on the Adobe site, answer a few questions and then click on NEED of EXTRA HELP. Then connect to the chat. TOTALLY FREE! And you just sit back and watch everything they do, for about an hour. How long approximately it is. But they know what they're doing for sure. As I said, I tried all the available on websites, forums, chats and connect them directly to my computer support, IS THE ONLY THING THAT WORKED they are awesome if you get someone who knows what they're doing, unlike only one, that I had later in the night, which had no idea. I've disconnected and got another person, which sets the creative cloud. Now the rep just fixed and installed InDesign. Save yourself the extra stress as if I was, because I was so frustrated! They are awesome