How to record outside CUCM endpoint

Lab deployment, we have:

Cisco VCS-E

Cisco VCS - C

Cisco CUCM

IM & P

SX20 Cisco (internal)

Cisco EX90 (external)

I have a problem:

I registed successful Cisco internally BUT EX 90 SX20 cannot save of CUCM from outside. How should I do?

Please, support me.

Thank you!

You must configure your VCS - C and E to do Mobile and remote access (ARM), which will allow to the external endpoints if registered to the CUCM that sits on the network internal.  See the VCS configuration guides, for your version of VCS, here's one for VCS X8.5.

Tags: Cisco Support

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