How to recreate Flash Professional CC preferences
I recently downloaded Flash Professional CC to a Windows 7 computer. It works very badly: most of the dialog boxes do not work and many of them cause the program to freeze, it can only be closed with the Task Manager.
I called the Support Adobe technique. They sent me this link:
However, this link refers only to Flash CS6 and older versions.
I have a few issues:
1 - is there a version of this link which includes CC Flash? If there is I can't find it by searching.
2 - I've went ahead and tried a method that the link given for the removal of the preferences. He says to press and hold CTRL + ALT + SHIFT while CC launch of Flash. Here's a quote from the link:
Re-create the preferences file
Note: , You can skip the following steps if you do not want to save your old preferences. You can start the application while now the keys Ctrl + Alt + shift to clear and reset the default preferences.
I tried to follow this advice in 2 ways:
A-I press CTL + ALT + SHIFT while clicking on the icon Flash CC in my status bar. The icon has frozen and nothing. I rebooted.
B I pressed ALT + CTL + SHIFT while clicking twice on the CC Flash shortcut on my desktop. It caused this window open. It looks like a window properties of Windows 7 at the generic address, and I don't see anyway to "erase and reset the default preferences" that Adobe says.
Does anyone know how to remove Flash CC preferences?
Hello
Please delete the following files from your system and launch Flash CC. Flash CC will now be to recreate a fresh preferences.
C:\Users\username> \AppData\Roaming\Adobe\Flash\13.0
C:\Users\username> \AppData\Local\Adobe\Flash CC
Thank you!
Mohan
Tags: Adobe Animate
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