How to recreate Flash Professional CC preferences

I recently downloaded Flash Professional CC to a Windows 7 computer. It works very badly: most of the dialog boxes do not work and many of them cause the program to freeze, it can only be closed with the Task Manager.

I called the Support Adobe technique. They sent me this link:

Re-create the preferences

However, this link refers only to Flash CS6 and older versions.

I have a few issues:

1 - is there a version of this link which includes CC Flash?   If there is I can't find it by searching.

2 - I've went ahead and tried a method that the link given for the removal of the preferences. He says to press and hold CTRL + ALT + SHIFT while CC launch of Flash. Here's a quote from the link:

Re-create the preferences file
Note: , You can skip the following steps if you do not want to save your old preferences. You can start the application while now the keys Ctrl + Alt + shift to clear and reset the default preferences.

I tried to follow this advice in 2 ways:

A-I press CTL + ALT + SHIFT while clicking on the icon Flash CC in my status bar. The icon has frozen and nothing. I rebooted.

B I pressed ALT + CTL + SHIFT while clicking twice on the CC Flash shortcut on my desktop. It caused this window open. It looks like a window properties of Windows 7 at the generic address, and I don't see anyway to "erase and reset the default preferences" that Adobe says.

windowThatOpensWhenDoubleClickFlashCCdesktopShortcutWithCTL+ALT+SHIFT.JPG

Does anyone know how to remove Flash CC preferences?

Hello

Please delete the following files from your system and launch Flash CC. Flash CC will now be to recreate a fresh preferences.

C:\Users\username> \AppData\Roaming\Adobe\Flash\13.0

C:\Users\username> \AppData\Local\Adobe\Flash CC

Thank you!

Mohan

Tags: Adobe Animate

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